I never received my tasting kit and it…
I never received my tasting kit and it was supposed to be tomorrow. So I rescheduled for next week. Hopefully I’ll have it. Thank you Janet Arcuri
By Janet A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
19 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We send you artisan wines from around the world that are personalized to your unique palate.Our mission is simple: we want to make it easy to find wines you love. We break wine traits down into data fields which are analyzed against your palate to find the perfect pairing for your palate. Expect flexible shipping options, expert winemakers from around the world, and a better understanding of your palate and the world of wine. We can tell you what you like and why you like it!
Palate Club (palateclub.com) has 19 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
19 approved reviews, newest moderated first
I never received my tasting kit and it was supposed to be tomorrow. So I rescheduled for next week. Hopefully I’ll have it. Thank you Janet Arcuri
By Janet A.
I have not gotten my wine after being gifted it for my birthday in May.
By Guest
Order was never delivered.
By Guest
Unfortunately none of my guests enjoyed the wines…might consider allowing people to take a test before forming a blind kit
By Stephanie
Response from Palate Club· Jan 30, 2022
Hi Stephanie, we're sorry your guests didn't enjoy the wines. But this is the normal process for our algorithms to work and learn about your taste. The wines in the tasting kit are meant to be polarizing, so there are usually wines you will like and wines you won't like. Our future shipments come with a satisfaction guarantee once you have a palate profile with us and we ship based on that.
Using the app and ordering was very easy. Great customer service when I had a question about tracking my order due to app (incorrectly) showing delivered, but I had not received it. The customer service rep provided me an update and I received an email with accurate tracking. A great experience! I bought a a specific wine, but I’m interested in trying the blind tasting option in the future!
By Tracy
amazing wine and great packaging.
By Boris
This is a fun activity and I think I'll enjoy the wines I get!
By Elizabeth
I tell everyone I know about this app. I've been a client for almost 2 years and the experience is great. Thanks to Palate Club, I've discovered great wines from across the World, that I likely never would have purchased, or even been aware of.
By Alexandre B.