Excellent customer service
I have used PaintNumbers off and on since Covid, and have generally found their products to be as advertised. There have been one or 2 small issues along the way but nothing that indicates a scam or bad faith. Recently I ordered an item and they sent me a 40x50 cm canvas instead of a 40x60 com canvas. I sent them photos of the canvas and my order and they responded within 24 hours stating they would reship the correct item. Well, they did so and I received in 11 days after notifying them of the issue (and that was on New Year's Day). So my experience has been excellent with their responsiveness and customer service.
By Carol R.