PaintnumbersReviews of paintnumbers.shop

I have used PaintNumbers off and on since Covid, and have generally found their products to be as advertised. There have been one or 2 small issues along the way but nothing that indicates a scam or bad faith. Recently I ordered an item and they sent me a 40x50 cm canvas instead of a 40x60 com canvas. I sent them photos of the canvas and my order and they responded within 24 hours stating they would reship the correct item. Well, they did so and I received in 11 days after notifying them of the issue (and that was on New Year's Day). So my experience has been excellent with their responsiveness and customer service.

It took me about several months to get to my painting I ordered. I was given 26 paint pots sealed. I discovered after opening a couple of them that the were dry and hard. I opened all of them and 13/26 were this way. I emailed them over a week ago and there was no response. There is no number or any other way to reach them. I don't understand this approach to customer service. Disappointed.

Total sham. There is no way to PUT a review on the website - they went to a lot of work to put fake reviews on the site. I did get my order - finally - 6 weeks (said it was delivered after 3). The canvas is folded and the creases are horrible. No way I'd buy from them again. Hoping people find this website before buying from them. Also - there are other site that look almost like the PaintNumbers site - same fonts, etc. I disputed charge.

I ordered a kit as a gift for someone and they never got it. Customer service was absolutely no help, they basically stole my money because nothing was received or remedied. So shameful, I'm reading other similar stories on this review site, this company should be shut down.

I bought this as a gift and was too embarrassed to give it. The frame, for one, is hideous- just four pieces of plain wood, you can get something of better quality literally anywhere. It didn’t come with a photo of the picture. The paints weren’t numbered so I’m not sure how the recipient was supposed to figure it out. The instructions were in Chinese. Oh and it also delivered 3 weeks late. Avoid like the plague.

I ordered a painting 2 months ago and still nothing. Their website is a f**king joke and they never responded to any of my emails. Complete waste of money, never trust Instagram ads.

When my order arrived, I realized that many colors were missing. I contacted them via email and they quickly sent me the missing numbers. Unfortunately the colors don't mirror the real paint and I got mismatch colors ( for example white instead of black). The paint itself was all messed up and I had to figure out the real colors. Bad experience and I won't buy from them anymore.

DO NOT BUY FROM THIS COMPANY! The website looks legit, but all their paintings and reviews are FAKE. I paid through paypal and after being on the line for like an hour I managed to stop the transaction. These guys will take your money. Thanks to Trustpilot and Paypal i stopped it from going through. TL;DR: This company is a scam. Fake AF