paintlyshop.comReviews of paintlyshop.com

So far have not received my order. The tracking app they suggest does not work. China :-(

Ordered 2 prints on a BOGO and paid extra for fast shipping only to find out these come from China and take forever. To make it even worse, we only got one print of the two we ordered. What a joke. AVOID

Website says you can get the painting framed or unframed, but doesn't let you choose. Disappointed that mine came unframed. I don't know about the quality of the product. I wish I had seen these reviews before shopping there. Not recommended.

Ordered a BOGO in Jan 2025. Received both. Was happy. So I ordered another BOGO. One was missing. The number on the website does not work. Emails take days for a response. I keep getting told that their "dedicated team is working to resolve this matter". I was even told they can't guarantee complimentary shipping! I paid for shipping with my order. No one has apologized for the mixup or even offered to send the missing canvas or resolve it in any way. Very disappointing. Will not use again.

Mixed review on this company. While I received my order in a reasonable time frame (1-2 weeks), and the quality is actually decent, the colours they used for my image were way off and I'm really disappointed. I've also not had a reply from customer service when I asked to return my order for a refund which is frustrating as it wasn't cheap either!

Ordered in November, still haven't got item and customer service is awful. Just keeps saying they are looking into it and now they say its lost and no refund is available. DO NOT buy from them - scam

I would rate lower. Received the print as a Christmas gift. The paint was dry and had plastic bag pieces in the paint container. I sent in pictures. Now I have been waiting since January 2025, today April 7 2025, they said Hello, I am very sorry, but it has been quite a while since you placed the order for this print. As such, we are no longer able to provide assistance, as this falls outside of our timeframe for support. Thanks, Best Regards, Lee Paintly Support Team They have no support, ignore customers so they don't have to resolve the problem. I was ignored since January. DON'T WASTE YOUR MONEY. STAY FAR AWAY OK so they comeback again and apologize for the delay on their response. (I'm only trying to get the paint) Only to get this letter from them Hello Stephanie, I understand that you're looking for a replacement paint for your project. I’ve checked our records, and I see that a significant amount of time has passed since your initial order. Due to the length of time that has passed, providing a replacement is outside of our current policy guidelines for order support. I am truly sorry that I cannot fulfill your request for a replacement paint. Please let me know if you have any other questions or concerns. So I wrote back Too much time would NOT have passed if YOUR customer service had acted in a timely matter. It's OK, I'll post this letter as well on my review. I hope to discourage anyone who is thinking of ordering from you

Ordered 2 products in BOGO promotion. Only got 1 and it was faulty anyways. Customer service acknowledged that I ordered 2 but refuse to send the second, or replace the bad paints in the first one. Its a scam website.