paintlyshop.comReviews of paintlyshop.com

Have waited 10 days for delivery to be told it was a failed delivery. Have contacted customer services 3 times with no response! I feel that I have been mugged off!

One of them is imposible to read and painting, the second one, the colors are nothing similar to my order and very disappointed. Never order again.

Very disappointed. The colours are nothing like the colours in the picture. They are very pale opaque. I would not buy from this company again.

Waited nearly 6 weeks and was delivered a few days ago at last. However the design is very blurry and impossible to read 50 percent of the spaces. Ive emailed them to return including a photo as requested and am getting radio silence. Paid nearly 30 pounds for something that is poor quality and definitely not worth the money.

Ordered a BOGOF detailed personalised paint by numbers, cost £41 with free shipping (I didn't mind paying £41 for two as I was doing these as gifts and thought it was reasonable). Their system allowed me to upload 2 images and sent me an email invoice which included the two images and stated BOGOF. Only one image arrived. I contacted them immediately and they had a delayed response but when they did eventually reply they stated that I should have put two into my basket to qualify, taking my total to £82? I sent proof of the 2 images etc and requested a 50% refund, or thet I would return the image for a full refund, or that they could send me the missing image. They ignored further emails. Poor customer service. I made a PayPal dispute and they were useless ruling in paintly favour as they had not breached their T&Cs?! WTF... AVOID AT ALL COST!

I ordered a BOGO special and entered the code at checkout. Site said code accepted but I only received 1 painting. I contacted the company and they said I should have entered 2 in the quantity. They refuse to send my other picture saying it was my mistake.

Disappointed in service and fulfillment I ordered from Paintly during a Buy One Get One (BOGO) promotion. The discount applied correctly at checkout and I completed payment expecting two prints. However, only one print was shipped. I contacted customer service several times asking for the missing second print or a partial refund, since the issue was caused by what appears to be a website or checkout error. Rather than addressing the problem, I received the same scripted response each time, with no real resolution or effort to help. I am disappointed that Paintly refused to honor the promotion or make this right. If something goes wrong with your order, be prepared for poor customer service and no correction of errors. Avoid this company

Save your money and spend it anywhere else. This is a borderline scam. Where do I begin…. This company has messed up my order in every single way. We’re humans and we make mistakes. No big deal as long as we try and make things right. I ordered expedited and secure shipping….neither of those took place. It took over 3 weeks to recieve my package. When I did receive my package it was shipped in a loose package and was damaged. Not only that but I ordered the BOGO deal and only recieved one of the images. Honestly the worst part is that eveytime I reached out to them they dismissed my concerns and claims. Refused to refund, recieve or even discount my purchase. I am now having to fight it through my CC company