PagepluscellularReviews of pagepluscellular.com

This website sucks. When I tried to refill my monthly bill, it says that it was added to the cart. However, it wasn't. And I have tried over and over and over again to refill without success. Pageplus better fix this website right now. And no, I won't call their customer service line because their customer service also suck. This company will ho bankrupt if this continues. And the day of experience is every month, not just today.

We used Pageplus for a couple years and finally left them because their customer support is atrociously bad and their website is terrible, nearly impossible to navigate. When we decided to get away from them I wasn't even able to cancel the plans we had, so since we were already closing the account they were using for payment we just let it go so they would cancel themselves due to nonpayment. Well, somehow they found the card number for our new account at a completely different bank and started auto-billing it without authorization OR notice. This went on for months before we realized what they were doing. Now, they refuse to refund that money and are playing stupid about how they got that new card information or where they got it from. During our last correspondence, immediately after informing them we'd filed a complaint with the FTC they hung up without response. I would stay far away from these people if I were you. There is something very shady going on here.

I have been a customer of this company for probably 20 years now. Since Tracfone bought them, they fail to renew my plan every single month even though they take my payment. The same thing happens to my boyfriend. They are rude and their customer service is abominable. Stay away

I've been a customer for years and, once upon a time, would recommend to others. Lately however, it's all went into the crapper. Yep, 3 weeks ago my phone stopped working. The network symbols were all illuminated on the display, but I have received no calls or text. I thought I was having a slow week or that everyone was mad at me. Nope, my father drove for almost an hour to my house prior to calling the police because he thought I'd "off'd" myself because neither he nor anyone else could reach me with calls or texts. On the phone for an hour with customer service and a few hard resets later, it began working again. 10 minutes later, I was still catching up on texts and voicemails that had collected. A week ago, my auto-pay failed for unknown reasons. I've paid this way for years and it fails now? Another call to Customer Support and an hour of my life wasted. Yesterday, I tried to call my father (you know, to assure him that I don't have a gun in my mouth) and it went straight to the customer support recording. I tried multiple times with the same result. Another call to customer support and something on their end and ANOTHER hard reset on my end and it begins working again. Yesterday evening, I tried to call internationally (as we're promised we can) and the same issue where it forwards the call straight to customer service again. I will end up calling customer service back THREE more times with this issue still unresolved. SUMMARY- Page Plus USED to be a low cost alternative some years ago, but lately I wouldn't recommend. I don't know what happened to them, but as I write this, I'm shopping for another carrier after being with Page Plus for YEARS. User's recommendation: Look around for another carrier, Page Plus is done for.

They have always lacked competent customer service and support; however, my most recent experience was unbelievable. A representative held me on the phone for what seemed to be an hour and asked for information pertaining to the phone which I gave her. She never answered the initial question which is why I called and of course my issue was not resolved. The call was really a waste of time for the both of us.

data services are on point but don't plan on using your gps on pageplus network bc it just horrible. dont waste your time

Worst cell phone company. They teamed up with Verizon and decided to mess up the service of countless customers. They strung me along and like other reviewers on here, had me doing hours of troubleshooting over a period of 2 months and every single person I talked to gave me a different explanation of the problem (all LYING and talking out of their A$$). I had no service throughout this entire time. They even had me buy another sim card to see if that might work but I didn't receive it so I had to order another one and they refused to refund me the price of the first sim card. After calling customer service and being played with over two months, I was told to find a different carrier because I would never get service with them after their IDIOTIC service update, so I did. The customer service rep Randell specifically told me to switch my service and port my number to my new company so I don't lose it, then to call PagePlus back to be refunded the $19 I still had on my balance. I called customer service today and talked to Shondra to be refunded the $19 I still had in my account and SHE REFUSED TO ISSUE ME THE REFUND. She just kept repeating like a robot that she can't issue me my refund because I don't have a number with them (remember, I had been told to port my number out before being refunded the $19 so I wouldn't lose my number). She also REFUSED to transfer me to a supervisor, just like another reviewer on here mentioned. They probably told her to refuse refunds to all customers so this lying, fraud committing company can just STEAL CUSTOMERS MONEY. DO NOT GIVE THIS COMPANY EVEN ONE CENT OF YOUR HARD EARNED MONEY. All they do is LIE to customers and STEAL YOUR MONEY and provide no service.

Their customer service is the most horrendous thing I have ever encountered. 15 plus phone calls, over 5 hours on the phone with them and nobody is helpful. They say they will transfer you to a department to help only to be "transferred" and hung up on. When you call and ask a question they immediately put you on a hold that lasts far to long. Was told a supervisor would call me back to ensure I didn't get transferred and hung up on and the never happened. Save yourself the headache and go literally anywhere else. The trouble is not worth the low price. They won't unlock our phone that meets criteria because it is refurbished even though it owes no balance. They are literally the worst.