Great service by good people
Great service by good people. Always very helpful. Thanks
By Ivil
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 540 reviews with 5 stars · Clear filters
Great service by good people. Always very helpful. Thanks
By Ivil
They are responsive, knowledgeable, and easy to work with! They stand behind their products, which represent quality and they are professional in every way!
By Dan
Great company, excellent service, best equipment.
By Frank
Scott came out an demo unit customer ordered I didnt have to do anything
By Julio
Worked with Gina in parts department. Very helpful and efficient.
By Wayne
The company and everyone that I dealt with very easy to work with.
By Tony
Requested information for a possible purchase of a cart. The response was very quick and information was sent via email right away. Was nice to see we did not have to wait 2 or 3 days for information. Great response!
By Thomas
My experience has been extremely good dealing with Philip Buchanon. He is extremely knowledgeable and helpful, and is super quick to answer any questions.
By Chris