Satisfied
Very good customer service...have purchased 2 pack mules from them! Both units good and very quick delivery!! Thanks johan!!
By Donna L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 540 reviews with 5 stars · Clear filters
Very good customer service...have purchased 2 pack mules from them! Both units good and very quick delivery!! Thanks johan!!
By Donna L.
Fast and timely responses. Professional communications with team.
By LF
Pack Mule is the very best for quality and long term service.
By Harry
Wesley Pack Mule products are the best products that we have ever purchased. They are tough, durable and very reliable. With preventable maintenance and just minimal care, they will last for years. Best money we ever spend. Top shelf, premium customer care service. Cannot ask for anything better than them. Really do not believe that there is a better company. If I could, I would love to work for them. They make you feel appreciated as a customer.
By Don G.
Great company, great products a step above the competition,excellent service and vendor response great to work with in promoting the brand.
By Les H.
Great for our customers need in their warehouse.
By Nicole W.
I have sold a number of the units and have found that they are very well built. Excellent for most operations. Customers are very favorable to work they can do in there operations.
By Gary L.
they always take great care of us and we get our parts quickly
By K in P.