Very easy to work with to identify what…
Very easy to work with to identify what part(s) I need. Quick response and no problems that haven't been resolved quickly and to our satisfaction
By Alex B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 540 reviews with 5 stars · Clear filters
Very easy to work with to identify what part(s) I need. Quick response and no problems that haven't been resolved quickly and to our satisfaction
By Alex B.
I received great service. I needed a charger cord for a machine and Kathy Collany promptly gave a part number, price and availability. I received the part two days after I placed the order. I would recommend anyone with a Wesley product to contact Kathy.
By Chris B.
Excellent response and got the correct parts the first time.
By Robert H.
Quality product that lasts for years. We've been using Pallet Mules for 25+ years and they are built to last. Every other brand is disposable. The model we like is built to order so delivery isn't next day... but they are worth the wait.
By Josh H.
We have been pleased with the fine service and product that Pack Mule has given. Thank you
By Bonnie B.
Fast to get my parts to me.
By Jason B.
Great Customer Service! Fast and very helpful with everything!
By Chad
Quick service. Help with pricing. Fast shipping.
By Mike