had an issue with a part
had an issue with a part, sent a replacement, no problems, customer service called to ensure corrective action was taken and worked. very helpful and easy to work with.
By Nat M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 540 reviews with 5 stars · Clear filters
had an issue with a part, sent a replacement, no problems, customer service called to ensure corrective action was taken and worked. very helpful and easy to work with.
By Nat M.
I never have a problem with getting what I ordered in less than two days. Always helpful with any questions concerning their equipment and products they sell. They respond back in a timely manner anything sent via email...usually the same day or faster If their is ever a mistake on their part they are quick to resolve it, to the customer's satisfaction.
By Reggie S.
Everyone is always very friendly and helpful. Have never had any problems with this company.
By Melissa S.
Great cart and even better Mule. We have several inclines in our building the mule never hesitates. I would not buy any other brand.
By Mike S.
I like the regen features the AC motor technology provides. The industry leading warranty is a great selling point. The quality of the product and the helpful service people make the difference. CDW looks forward to purchasing more equipment from Wesley in the future.
By Bryan A.
I have loved working with PackMule. Their product is superior and their customer service is excellent. I worked with Kathy Collany, Angela Williams, Daniel Sagado and Scott Fraiser on a couple recent orders and all has gone so smoothly. They have superior communication skills and let me know when my deliveries will be available. My client was happy with the lead times and love their packmules over their old Taylor Dunns. I would definitely recommend this equipment and this company!
By Paige
Very Satisfied
By Harry
Perfect cart for our needs! The cart came in exactly as ordered. We had it painted to match our company's colors and it came out excellent. The cart shipped on time as promised and was packaged with care.
By Jackie M.