Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Packlane
Packlane makes it easy and affordable for small businesses to design and order custom boxes and packaging. Through Packlane's online store, customers can apply their own branding and artwork to various stock packaging styles, get an instant quote, and preview their box designs in full 3D using state of the art browser technology. Customers can place orders in quantities as low as 10 units and see it delivered in 2 weeks.
Packlane (packlane.com) has 452 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
This is has been a great experience as usual. This was my 3rd order and I had some issues with resolution. Jeanne made me feel like I was her only customer. Very patient and answered in a timely fashion. The GIFs in the email calmed my frustration I was having with my artwork. Krista and Cameron stepped in after hours to answer me if Jeanne was away. Talk about team work!
I know there are many options for mailers. I'm glad I chose this one!!!
On to my next order!!! Thank you 😊
By T A.
Response from Packlane· Aug 13, 2020
Thank you for choosing Packlane! So glad to hear you had a great customer service experience :)
Packlane representative was great!
Packlane representative was extremely professional and provided genuinely helpful assistance. I felt like I was actually interacting with a person, instead of a robot --which was nice!
By Shawn Q.
Jeanne was awesome to work with
Jeanne was awesome to work with. She is very patient and considerate. She is the epitome of customer success and does so with a smile on her virtual face. Her choice in gifs is 10/10
By Ashley C.
Response from Packlane· Aug 11, 2020
Thank you for the wonderful compliments for Jeanne!
Perfect is an understatement!
Perfect is an understatement!
I had a few issues with my artwork and know NOTHING about files and different formats. Not only was the customer service from Jeanne AWESOME, it only took two emails to get it fixed and did not slow up my delivery time. I would really like to thank Packlane and their team for giving a very personable first experience. I will ALWAYS order with Packlane!
By Alysha
Response from Packlane· Aug 4, 2020
Thank you so much! This brightened our day :)
Krista - The BEST customer support experience EVER!!!
Upon attempting to place my order ,I had issues with site that would not move to the next step after I entered my die line information. I contacted customer support ,had the privilege of getting Krista. She is AMAZING! I honestly felt like I was speaking with a family member; that's just how concerned ,helpful,and went beyond the beyond to help me,and not just with that, because after we got that squared away there was another issue with my images. Krista again was there every step of the way ,and we're talking about days of her checking the resends and letting me know what was wrong ,what needed to be done ( unfortunately my designer wasn't getting it right), sent examples, I mean when I say AMAZING ,I mean it from my core! I really could go on & on ,but I just end by saying this , I've had A LOT of customer service interactions in my life ,some good ,some bad, but Krista is by far shot right to number ONE! Whatever the company is paying her ,you NEED to triple it,promote her, or give some kind of amazing bonus,because she represented Pack lane as if she owned it ,if not better!😊 Thanks again Krista!!!!!
By Detria
Response from Packlane· Aug 4, 2020
So happy to hear that Krista provided such first-rate service! We've shared your feedback with Krista and it's so appreciated!
I'm very satisfied with their order processes
Packlane's reviewing process is very responsive and helpful to prevent mistakes that could be made by the buyers.
By Yong H.
Response from Packlane· Aug 4, 2020
Thank you!!
Cameron is amazing — 100% recommend Packlane
I’ve been working with Cameron for the past week and he has been so amazing! He was always very patient, understanding, and professional. This was my first time purchasing custom boxes so I had a million questions and Cameron was never annoyed with me but provided quality and prompt feedback to assist me. He made this process extremely smooth and I am so happy to be working with Packlane. Can’t wait to see my boxes !
By my M.
My order was never delivered
My order was never delivered. I had to send 3 e-mails before receiving a response. The response simply claimed it had been delivered... but I still don't have my order?
