packandloadservices.comReviews of packandloadservices.com

Everyone was very friendly. Some items were just thrown willy nilly into the second POD and we needed to repack them or wrap them. The base to my glass top table was not covered with anything and it ended up with scratches on it. The team on the receiving end could not get the the door to the POD open for over a half hour because something was jamming it.

My Packers were fabulous. I had a lot of trouble with Pods. They totally understood and worked with me. The company charged me twice. The first time was legitimate. It was my pack and load to my pod container. My pod container was not big enough so they had to send another container. The Packers had to come back and move everything from small container to the large container. I totally expected this company to work with me and at least give me a discount for the mistake. Pods made. Yes I understand you did not make a mistake in the ordering of my pod. The fact is you charged me an entire pack and load fee for the second load which did not include any packing whatsoever. I'm very disappointed with this service from The company not from the Packers. I will never use your company again, and I will tell everyone how horrible you are cause you would not even give me a small discount for what happened. I believe you took advantage of the situation so you could make double the money bad business!

We paid $789 for 4 hours of labor. Lance over quoted. I went through exactly what needed to be done and trusted that he had the experience to do an accurate quote. The base quote was 3 men for 3 hours each at $839. There was a total of 4 hours of labor. One man did not show up and we were told we would be credited for him. That should be a $279.67 credit and we only received about $100. It was bad enough that they over quoted but didn't even provide the correct refund when one man did not show up.

The crew was great. They were on time and worked diligently to finish the packing, although they needed an additional two hours. At the end, I saw that they had 10 unused paper pads remaining, but I was charged for all 30 pads on the final bill. I contacted the billing department about the discrepancy between the final bill and the actual amount that should have been charged, but I never received a response.

Overall, the packing, loading and unloading went well it was worth the cost and coordination headaches (aligning PODS and the teams). There some superlatives and some disappointments. We had three events-two packing and loading and one unloading. Positives Danielle, our booking agent was superlative: attentive, reliable (always returned calls), had excellent communication skills. She is the reason we used Pack and Load. The option to estimate the number of boxes with refund of unused ones was a selling point. We did receive a sizable refund-nice bonus. The central team did connect with us before and during the events. Negatives The teams contracted did not seem to match those proposed. Some of the teams were notified only the day before the events. Central team had difficulty communicating with the teams on the day of the events. Third team, through no fault of their own, was delayed due to the prior job running over time and Boston traffic on a Friday afternoon. They arrived four hours later than promised. The central team was unable to connect with the team to update their ETA. We did get a hold of them central team did promise to reschedule replacement team. We unloaded 95% of one moving pod. Team one was excellent with their packing. Team two was less so with glassware breakage and unprotected chair upholstery becoming stained. Team three was careful in unloading our large items.

We used Pack & Load at the recommendation of PODS. The crews on both ends of our move were on time and courteous, but the load-in crews didn't do what they were supposed to to protect our things and load the PODS correctly. We provided straps and bungees that weren't used at all. They did not bring additional rope as promised. They did not protect all of our wooden and glass furniture with cling wrap. They did not load the PODs well, which we discovered when they were unloaded - the loaders stacked heavy boxes on top of lighter boxes, and in general didn't seem to know how to load the PODs correctly, which is why we hired them! I give Pack & Load 3 stars because the unload teams were great - no complaints there. I wish it had been a better experience on the front end.