Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
123 reviews
Package Concierge®Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.
Package Concierge® (packageconcierge.com) has 123 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
123 approved reviews, newest moderated first
Gracias antes que nada, por ayudar y con sino con paciencia y buena actitud gracias
By alberto S.
Response from Package Concierge®· Jan 22, 2026
Hello Alberto! Muchas gracias por tus amables palabras. Aprecio sinceramente tu gratitud, y me alegra saber que pude ayudarte con paciencia y una buena actitud. Significa mucho saber que tu experiencia fue positiva. Estoy siempre aquí para ayudarte cuando lo necesites. Heather Singh
Representative was very helpful and resolved an issue that was very annoying for me. I am very pleased/relieved.
By Breanna
Response from Package Concierge®· Jan 22, 2026
Hello Breanna! Thank you so much for your feedback! I’m very glad to hear that our representative was able to help and resolve an issue that had been frustrating for you. Your relief and satisfaction mean a lot to us, and we’re always here to support you whenever you need anything. Regards, Heather Singh
The person was very helpful, polite and efficient Thank you
By Robert S.
Response from Package Concierge®· Jan 22, 2026
Hello Robert! Thank you for your kind words! I’m so glad to hear that our representative was helpful, polite, and efficient. We truly appreciate you taking the time to share your experience, and we’re always here whenever you need support. Regards, Heather Singh
He handled the issue very quickly and with no hassle
By Ted H.
Response from Package Concierge®· Jan 22, 2026
Hello Ted! Thank you for sharing your experience! I’m glad to hear the issue was handled quickly and without any hassle. Providing smooth and efficient support is always our goal, and your feedback means a lot. If you ever need anything else, I’m here to help! Regards, Heather Singh
very helpful understood clearly everything i mentioned and get it wrapped up very quick and easy.
By Jamison E.
Response from Package Concierge®· Jan 22, 2026
Hello Jamison! Thank you for your wonderful feedback! I’m glad to hear that everything was understood clearly and that we were able to get things wrapped up quickly and easily for you. Your experience matters to us, and it’s great to know we delivered the support you needed! regards, Heather Singh
Customer service is reliable and quick in resolving my questions.
By Julio B.
Response from Package Concierge®· Jan 22, 2026
Hello Julio! Thank you for your feedback! I’m glad to hear that you found our customer service reliable and quick in resolving your questions. Providing prompt and helpful support is always our priority, and we appreciate you taking the time to share your experience! Regards, Heather Singh
Very professional in a way she handled my concerns
By OSCAR M.
Response from Package Concierge®· Jan 22, 2026
Hello Oscar! Thank you so much for your kind words! I’m glad to hear that you felt your concerns were handled professionally. It was my pleasure to assist you, and I’m always here if you need anything in the future. Your feedback truly means a lot! Regards, Heather Singh
Carlos was on the line waiting for me to make sure I received my package, I appreciate his time and patience. My first language is Spanish, so it was very helpful that he speaks Spanish too. Gracias!!
By Bryan B.
Response from Package Concierge®· Jan 22, 2026
Hello Bryan! Thank you so much for sharing your experience! We’re delighted to hear that Carlos stayed on the line to ensure you received your package—his patience and dedication are exactly what we strive for. We’re also glad that being able to assist you in Spanish made the process even easier. Regards, Heather Singh
