Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
123 reviews
Package Concierge®Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.
Package Concierge® (packageconcierge.com) has 123 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
123 approved reviews, newest moderated first
Carlos was of great help, knowledgeable, expedient and highly respectful
By D.Brown
Response from Package Concierge®· Jan 26, 2026
Hello D Brown! Thank you for the great review! We're glad Carlos provided knowledgeable, expedient, and respectful support. We truly appreciate your feedback! Regards, Heather Singh
He was very quick, knowledgeable and articulate about the package concierge boxes. I would highly recommend people to use the customer service line and also to use this company if storage lockers are needed.
By Izel R.
Response from Package Concierge®· Jan 26, 2026
Hello Izel! Thank you for the wonderful review! We're glad to hear you received quick, knowledgeable support with the Package Concierge boxes. We appreciate your recommendation and are always here to help! Regards, Heather Singh
Helped me out right away with both the change of my pin number and the change of my email
By Ashley
Response from Package Concierge®· Jan 26, 2026
Hello Ashley! Thank you for your review! We’re glad we could help you right away with updating both your PIN and email. We appreciate you! Regards, Heather Singh
Very professional and great follow through.
By M W.
Response from Package Concierge®· Jan 26, 2026
Hello M W! Thank you for the great review! We’re glad you found our service professional with strong follow‑through. We appreciate your feedback! Regards, Heather Singh
very nice person and super easy. got everything i wanted done fast :D
By Anela F.
Response from Package Concierge®· Jan 26, 2026
Hello Anela! Thank you for the wonderful review! We're so glad everything was easy and completed quickly for you. We appreciate you! Regards, Heather Singh
Great communication and resolution
By Faizan G.
Response from Package Concierge®· Jan 26, 2026
Hello Faizan! Thank you for the 5-star review! We’re glad our communication and resolution met your expectations. We’re always here to help! Regards, Heather Singh
While another customer service agent told me he couldn't help me at all, Rodrigo was able to help me right away and with a positive attitude.
By Jenna
Response from Package Concierge®· Jan 22, 2026
Hello Jenna! Thank you for sharing your experience! We’re so glad to hear that Rodrigo was able to assist you quickly and with a positive attitude. Providing helpful and reliable support is our top priority, and we’re happy he made a difference for you. We appreciate your feedback and are always here if you need anything else! Regards, Heather
Rodrigo was extremely professional, efficient and thorough. Thank you so much for assisting me with retrieving all of my packages
By Tia
Response from Package Concierge®· Jan 22, 2026
Hello Tia! Thank you so much for your kind words! We’re thrilled to hear that Rodrigo was able to assist you with professionalism, efficiency, and thorough care. Retrieving packages can be stressful, and we’re glad he helped make the process smooth for you. If you ever need anything else, we’re always here to help! Regards, Heather Singh
