No stars
No stars. Ordered a shirt four months ago and I’ve lost my money. No shirt received, no tracking available - and no responses to the many emails I sent this “company.” Total scam.
By David B.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
105 reviews
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Pacificislands.com offers vacations and custom vacation packages to Tahiti, New Zealand, Australia, Fiji, Cook Islands & more.
PacificIslands.com (pacificislands.com) has 105 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
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No stars. Ordered a shirt four months ago and I’ve lost my money. No shirt received, no tracking available - and no responses to the many emails I sent this “company.” Total scam.
By David B.
Booked a trip to Fiji, Bora Bora, Tahiti & NZ over a year ago, which was planned and cancelled August 2020. It is December 27, 2020 and we have still not received a refund of ANY sort and they are unresponsive. We have not been given answers or any information on reality of when and how much we will be refunded. We were initially told to expect full refund in 90 days, which was October. We are extremely disappointed and very unhappy with the events that have occurred. We understand the problems faced due to the pandemic but a simple response with factual information would be appreciated. We are unable to move forward with the purchase of a house & other major life things without our refund. Their disconcern and lack of response is extremely aggrivating. The trip cancellation was known of over 6 months ago.
By Emily H.
Booked a trip to Bora Bora for mid April, 2020. Its July and we have still not received a refund and they are unresponsive and not giving us any information on when and how much we will be refunded. It is very concerning.
By Nicole