Great service
Great service. Found what I wanted, delivered as promised, responsive to inquiries/questions. This was better service than I've received in the entire industry.
By T. F.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
180 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pacific Bay Watch we strive to achieve one hundred percent customer satisfaction. We offer the highest quality merchandise, and the largest selection on the Internet. "We will not be undersold.”Pacific Bay Watch has over 100 years of combined experience in the Watch and Jewelry industry, we know what it takes to satisfy your needs.
Pacific Bay Watch (pacificbaywatch.com) has 180 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
180 approved reviews, newest moderated first
Great service. Found what I wanted, delivered as promised, responsive to inquiries/questions. This was better service than I've received in the entire industry.
By T. F.
I bought a hublot and after two weeks I noticed a scratch inside the dial .Dissapointed !!
By Veleanu V.
Response from Pacific Bay Watch· Dec 12, 2017
Purchased from Romania, at great discount, Send Brand New Watch in august, that came from an authorized distributor to his sister in Las Vegas. customer didn't received the watch till middle of October. Never advised us and not sure where the watch was all that time. if there where a problem and we would know about it we would exchanged or refund fully. Pacific Bay Watch, Inc
Outstanding job Irina , highly recommended. Excellent experience Thank you so much
By Mo El B.
Instant, polite service and swift results in locating a limited edition watch for me.
By Robert L.
Terrific experience. Great communication and quick shipping. Everything as described. Very smooth.
By MJS
Honest reliable and prompt
By Alan L.
I was skeptical at first, thinking it was too good to be true. But I was wrong! Great prices. Absolutely outstanding service from Irina and Peter. Immediate responses to questions. Very helpful. Next day delivery of the watch. And, even better, personal follow up to be sure everything was correct and that I liked the watch. My only choice for any luxury watch purchases.
By Phil
Bought a Breitling Navitimer World, got it the very next day. Just what I wanted and great price.
By Mike B.