Response efficiently
Response efficiently. The packing can be improved.
By Johnny C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
180 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pacific Bay Watch we strive to achieve one hundred percent customer satisfaction. We offer the highest quality merchandise, and the largest selection on the Internet. "We will not be undersold.”Pacific Bay Watch has over 100 years of combined experience in the Watch and Jewelry industry, we know what it takes to satisfy your needs.
Pacific Bay Watch (pacificbaywatch.com) has 180 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 8 reviews with 4 stars · Clear filters
Response efficiently. The packing can be improved.
By Johnny C.
Better description of pre-owned items is needed
By Darren J.
Response from Pacific Bay Watch· Feb 15, 2021
We always welcome questions prior to purchase and send live pictures with more detailed description to customers on any of our watches. Thank you and enjoy your watch!
Communication was at times delayed, but service was great apart from that. My watch arrived exactly as advertised and promised. Will look to PBW for future watch purchases.
By KM
Response from Pacific Bay Watch· Feb 5, 2020
Thank you for a great review and enjoy your watch.
La livraison était un peu longue et la montre vendue comme neuve présente quelques traces de manipulation... mais c’est très correct!
By Cecile B.
The watch arrived in perfect condition on time. Only improvement I'd recommend is that as I was shipping the watch internationally and needed it for a deadline they could have kept me informed of my order progress a bit better. But they were lovely people to deal with and everything was good. Will use them again.
By Todd
Fast response and delivery. The watch is authentic but found a scratch on bracelet.
By Gavin C.
Excellent service and price. Would buy again
By Vahan K.
I wish to tell me only tracking number. But almost perfect !
By Hideaki T.