Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
10,527 reviews
Oxygen Concentrator StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Oxygen Concentrator Store from American Medical Sales and Rentals has been providing oxygen therapy experience since 2001 and we offer the highest quality brands of portable oxygen concentrators, home oxygen concentrators and solutions for sleep therapy. Our Respiratory Specialists are fully trained on every product we carry and are here to answer any questions you have.View Top Categories:Portable Oxygen ConcentratorsHome Oxygen ConcentratorsUsed Oxygen Concentrators
Oxygen Concentrator Store (oxygenconcentratorstore.com) has 10,527 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
10,527 approved reviews, newest moderated first
Sales agent
By Rovolis E.
Response from Oxygen Concentrator Store· Jul 30, 2025
Thank you, Elizabeth! We’re so glad to hear your sales agent provided a 5-star experience. If you ever need anything else, feel free to reach out—we’re here to help!
Very helpful and great service. Highly recommended
By Todd C.
Response from Oxygen Concentrator Store· Jul 30, 2025
Thank you, Todd! We’re glad you had a great experience and truly appreciate your recommendation. If you ever need anything else, feel free to reach out—we’re here to help!
I love my oxygen concentrator. And, a person named Brent helped me pick out the perfect one at a great price.
By Cooke, M.
Response from Oxygen Concentrator Store· Jul 30, 2025
Thank you, Michael! We’re so glad to hear you love your oxygen concentrator and that Brent helped you find the perfect one at a great price. If you ever need anything else, feel free to reach out—we’re here to help!
I called to order the transend mini cpap which was on your website They told me that they had it so I ordered it. They shipped me the micro instead and now they are telling me that they don’t have the mini. Big waste of time, not good business
By Ron R.
Response from Oxygen Concentrator Store· Jul 29, 2025
Thank you for your feedback, Ron. We're very sorry for the mix-up with your order and the frustration it caused. We understand how disappointing it is to receive something different than expected, and we appreciate you bringing it to our attention. While we’re glad we were able to facilitate a full refund, we regret that the item you originally wanted was unavailable. If there’s anything else we can do to assist, please don’t hesitate to call us at 877-303-9289—we’re here to help.
It wasn’t clear when i ordered that they needed additional paperwork, which created a potential delay. They worked well with me to get it quickly.
By J.Fred V.
Response from Oxygen Concentrator Store· Jul 30, 2025
Thank you, J. Fred! We appreciate your patience and are glad our team was able to work with you to resolve the paperwork issue quickly. Your feedback helps us improve clarity for future customers. If you ever need anything else, feel free to reach out—we’re here to help!
This is my second Inogen and the first one served me very well until it aged out. What made this recent experience outstanding was that I was lucky to deal with the very knowledgeable Jake Kinlaw. Jake guided me thru the pros & cons of replacing the columns on my current multi year old machine against starting over with a new improved machine.
By Jones, W.
Response from Oxygen Concentrator Store· Jul 30, 2025
Thank you, William! We're so glad your first Inogen served you well, and that Jake Kinlaw was able to guide you through your options with such care and expertise. It’s great to hear this second experience was just as outstanding. If you ever need anything else, feel free to reach out—we’re here to help!
Customer service over the phone is excellent. However, when I sent my unit in for repair, there's a definite lack of comminication. Most people depend on their units on a daily basis - which makes it more difficult when the unit has to be repaired. Maybe offer more communications as to status of repair and if possible offer rental units during the repair process.
By Jane O.
Response from Oxygen Concentrator Store· Jul 29, 2025
Thank you for your honest feedback, Jane. We're glad to hear you had a positive experience with our phone support, but we sincerely apologize for the lack of communication during your repair process. We understand how essential these units are for daily use and the stress it can cause when they're out of service. Your suggestions are valuable, and we’re actively working on improving our repair status updates and exploring options to better support customers during downtime. If you have any remaining concerns or need assistance, please don’t hesitate to call us at 877-303-9289—we’re here to help.
i order and it gets here next day
By John H.
Response from Oxygen Concentrator Store· Jul 30, 2025
Thank you, John! We're glad to hear your orders are arriving so quickly. If you ever need anything else, feel free to reach out—we’re here to help!
