Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
640 reviews
ownkoti.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OwnKoti is an online shop for household products. All of the products are reusable, bio-reducible, sustainable, and made of recycled materials.
ownkoti.com (ownkoti.com) has 640 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
640 approved reviews, newest moderated first
I was looking for a colorful, cotton bedspread and the colors is the picture are exactly what I received. The cotton weaving is high quality with no loose threads and a unique design.
By Haanah D.
Response from ownkoti.com· Jun 20, 2024
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
I am always skeptical about ordering from companies that advertise on FaceBook, but I thought it was worth a try. My first bedspread order came with a complementary towel. The bedspread is great, just the right weight, and both items wash well, no fading or shrinkage that I could see. I have just ordered a second one, with pillow shams, because I wanted a different colour to trade them off. The shipment came promptly. I also ordered pajamas, intending to wear the top as a day-time top. I know enough to order the largest size possible because Chinese sizing often fits small, and it worked! Also the pajama bottoms are nice enough to wear as yoga pants, and they have pockets. So I am really pleased today.
By CJD
Response from ownkoti.com· Jun 19, 2024
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
Just don’t do it. Not worth the risk. My package shipped quickly, however, has been stuck in CA for 3.5 weeks now. It clearly got lost or stolen. There has been no shipping update since May 23rd. They’re refusing to give me a refund. keep telling me to “just wait”. That’s not how good companies operate. That’s terrible customer service.
By Emily
Response from ownkoti.com· Jun 19, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating this matter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
We ordered two Quilts which came quite quickly. One of the quilts had a small issue and on contacting the company and providing a photo, they immediately sent out a replacement. Amazing customer service and a great warm product.
By Paul Z.
Response from ownkoti.com· Jun 19, 2024
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
The blanket is good for a light cover up. I wish it was wider to cover my mattress more fully.
By Henry
Response from ownkoti.com· Jun 19, 2024
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
Do not buy. Sizing is extremely small. I am more than 10# under the sizing guidelines and it is still too small. Will not provide a refund. Will not exchange for a size that fits. Not sure what their 100% money guarantee means but it doesn’t mean refund or exchange. Awful customer service. I’m contacting my credit card company. Update; as you can see from the sellers response below, it’s appears to be some sort of canned AI reply.
By Me
Response from ownkoti.com· Jun 14, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating this matter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
Beautiful reversible light weight be careful not to dry it too long. Colors are soft and pleasant.
By Flavio S.
Response from ownkoti.com· Jun 14, 2024
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
DO NOT BUY FROM THESE PEOPLE. Cheap and low qualify materials for expensive prices. Do not let yourself be fooled by the beautiful ginko leaf print. They said they have a return and refund policy but in reality when you realise you paid big bucks for a load of crap they try their best to stall the refund and refuse to let you send it back. My partner is currently emailing back and forth arguing with them about returning the crappy linens he bought and they just wouldn’t let him return them. Do not buy from them ever. A bunch of scammers.
By Nguyen M.
Response from ownkoti.com· Jun 14, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating this matter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
