Overstock.comReviews of overstock.com

The title says it all; The website is user friendly and my package arrived just as the website said it would. I've read the reviews about customer service, and it seems like it is bad. HOWEVER, it is not very likely that you will need to use customer service.

I received a damaged table from overstock as an overseas customer. It was really the fault of the packaging and rough handling. I took slightly less than 2 weeks to receive my refund. My advice is, pay with paypal and go to their Facebook page to tell them your problem. They will offer prompt customer service and will be compelled to give you a refund since paypal lets you dispute payment. I really like shopping on the site and was surprised to see all the negative reviews... they have nice stuff!

The name is misleading, overstock meaning cheap but just a simple Google search.. and you can find lower prices (sometimes)

First their price matching is the most unorthodox price matching i have ever encountered. Most merchants match the price so you can pay the same price and they are happy because they are still getting your business. But not overstock they make you purchase at the higher price and give it back to you in their credit. Who does that. This is not price matching by all means. My problem was i found some furniture on amazon which was at least two hundred cheapers so I asked overstock to price match. Another unorthodox way of price matching, they only do up to 100. other merchants usually up to 500. But i figured ill do it since they sent me a coupon i could also use on the merchandise. I talked with customer service he told me that they will price match 100 and it will available in credit once my order shipped. Once my order shipped he says sorry because you used a coupon we can't honor the price match because now your purchase is cheaper and our policy clearly states that you can't use a coupon. I was insulted because i have peferct understanding when i read. He clearly stated they will not price match if the others merchants price is cheaper due to promotions, coupons etc. not the other way around. Then to further insult my intelligence he then says because he knows he messed up, but will only half way admit it. Says he will do a one time exception but will cut the credit in half. You all be the judge of this clause. "Please note that it does not apply to merchants offering special promotions such as sale prices, promotional free shipping, rebate offers, coupon offers, quantity discounts or membership requirements for purchases." Clearly he was talking about the other merchant where i found the cheaper price, not very hard to understand if you can read. They have you purchase the merchandise and wait until shipping because its a way to try to trap you with merchandise especially if its freight seeing that the return policy is different.

This experience was a total waste of time. The item I wanted was $131 higher than Wayfair. I called for a price match and inquired about 6 months, no interest. They didn't match the price , but did come down $100 which I was happy with. In order to get the 6 months, no interest I had to open a store card account which entitled you to 10% off your first order. Cool, right? Not so fast. As soon as I place the order the 10% was automatically deducted and the chat guy wouldn't honor the $100. Was on the chat line for an hour trying to work with this guy. Such a sad way to do business. Cancelled my order and closed the account. What made it even sadder was that I was a repeat customer and it just didn't matter. Surely there's another place that values my purchases.

Really Its Amazing Company I always recommended to all.

I have to start of saying that this is a company that has very poor customer service and they function out of a scripted text. I had moved out of the U.S living in Australia and chose to make a purchase from overstock with my U.S credit card. The checkout page in overstock redirects International buyers to bongo international. Bongo International handles International transactions for Overstock and verifies credit card transactions. The shopper making the transaction on Overstock website is not aware that your charges are handled by a third party. I received no confirmation emails from bongo or overstock for 3 days. I contacted the overstock team on chat and they transferred me to the international department. I was advised it would take 3 days for my order to process. Waited for 3 more days and spoke to another useless customer agent that advised me to wait a few more days. My credit card had 2 transactions charges from Bongo but received no confirmation email from overstock. I followed up again with a phone call, email and chat and no resolution. None of their customer service agents handling International orders were even aware of Bongo International. I finally receive an email from Overstock stating, I need to contact Bongo. I emailed Bongo and attempted to call them but this company does not reply to emails or calls and it goes to a voice message. Their voice mail reads their operation hours are from 2 pm to 5 pm central standard time. I sent this feedback to overstock and then finally they sent an email stating that I am required to verify my transaction from bongo by clicking on a verification link. I verified the details on the email and waited a few more days but received no reply. I was very frustrated and hence contacted Overstock and spoke to one of their supervisors (Mr fletcher) . Like all previous agents, he said he is looking into the matter and asked me to send a copy of my credit card statement because he could not verify my order. I attached a copy of my charges and was advised he would follow up on the matter. I received no resolution and several more incapable agents emailing me with apologies but not a resolution and was clueless. I finally received an email from Bongo stating my transaction has expired because I was required to verify my details within 6 days of purchase. Additionally, they did not issue a refund and advised me to retry my transaction. I had to file a credit card dispute to get reimbursed for a purchase not received. I hold overstock responsible because my transaction was made on their website and then they took no responsibility with my order. Like the saying goes, out of all bad events you discover good things. This horrible experience with Overstock lead me to discover my best shopping site “ASOS”. I have converted several shoppers and would do all y my shopping with ASOS. They provide excellent customer service, price , quality products and free global shipping. Good riddance overstock, I will never shop at this site even if I lived in the U.S.

WARNING: Don't ever contact Overstock expecting any level of "customer service". I receive emails directly from Overstock because I have purchased an item in the past. They regularly send me emails for 12% off coupons. So, today I decided to use it. They do not give you a coupon "code", but instead have you to click the email and it "applies" the coupon in your overstock browser. I find the item I want to purchase, and proceed to check out. The coupon shows as applied to my item correctly. Then, I click to pay now. The next screen shows that the coupon is no longer applied. NO matter what you do, the coupon will not go through. So, I contact customer service. Told the agent, "Jacob", the problem and he asks me for the item number. Then he asks me to give him a screen shot of the coupon disclaimer. After providing this as well as the screen shots of the overstock checkout screens showing the coupon being removed. Then he tells me to go and delete the cookies from my browser. Told him that I had already done this and nothing changed. He told me to use another browser. Told him I only used Google Chrome and did not have another browser. Then he proceeds to tell me that when you use an app on your phone the coupons may not work......What part of "I use Google Chrome" sounded like I was using a cell phone?!? Obviously not even paying attention to what I have told him. So, his "solution" is for me to go ahead and place the order WITHOUT the coupon and when the order processes he will go back through and give me a refund to my card for the coupon amount. Yeah, like THAT'S gonna' happen! I don't have all day to get on the phone and try to track down someone and get them to give me a "refund". I am quite sure that would never happen. Not taking that chance! I told "Jacob" that he could forget my order, and any future orders. I also told him that I would make sure to share my terrible experience with their customer service on every outlet I could find to warn future customers. He tells me, " I am very sorry about all of the inconvenience and disappointment that this has caused you and I hope that you give us another chance to provide you with the World Class customer service and products that you expect and deserve from O.co.".....WORLD CLASS CUSTOMER SERVICE?!? What planet are you from?!?! Finally, after arguing back and forth for far too long, "Jacob" finally decided he could talk to a supervisor. The supervisor told him to give me a $3.00 in-store credit for the coupon amount. I told him that the correct amount should have been $3.96, as shown on the first screen shot that I sent him. He proceeded to argue with me that the amount was $3.71...even though the screen shot showed that the website accurately calculated $3.96. He kept arguing insisting that his math was correct!!! 32.99 X .12=3.9588, NOT 3.71! Then he tries to tell me that the discount is not given on the total price of the item. WHAT?!?! Finally after lots more arguing with me, he decided to give me a $2 additional in-store credit for "all my frustration". I told him that after I use this discount, the likelihood of me ever returning to Overstock was extremely low. This is the biggest joke of a company and customer service that I have ever dealt with in my life!!!!