Overstock.comReviews of overstock.com

We have an unresolved issue with Overstock regarding fees that they charged to our merchant account regarding shipping. We provided proof given to us last year in regards to the new charges and customer support doesn't want to validate without given further information. Then, stop to communicate with us. I am calling every day and no one is answering the phone during business hours. I reach to someone today and she tried to unsuccessfully connect me with someone to no avail. We left messages via email and phone and still, no one reaches out to us. I also complained through BBB and still they did not reply. Very frustrating. Very unprofessional. Are you guys out of business?? Now I am reading all the last reviews left for them and is horrible.

First time using this website and it is very unreliable. Ordered item three days ago and payed for the ridiculously expensive shipping to get it here asap. My Order Status 3 days later is still "processing". I should've read the comments first. Dont order off this site unless your willing to wait weeks for an item or your just desperate.

Was going to buy but shipping cost more than the product. Then reading the reviews about missing parts, faults and returns decided to pay more for something locally and more reliable.

Disappointed that Overstock can’t cancel a order within seconds of cancellation. Then their service don’t offer to assist with the return. What’s the point of having customer service or making it right when they don’t know how. They can’t communicate in time with a warehouse, their system is slow. Go to Amazon instead, it’s way better value & service. Amazon can stop & cancel immediately without problems. Overstock causes you issues or causing you to get stuck with the wrong order and Overstock tells you to pay for the return back to them! Overstock is not worth it and their system is weak. What a waste of time and money to order on Overstock. Don’t do it!

I bought a sofa from Overstock - which was apparently through a 3rd party seller called VIDAXL. The sofa, when it finally arrived after two weeks or part deliveries, arrived broken - the frame is cracked and so the leg can't be put in. I contacted Overstock and 3 weeks later have no resolution. Firstly their online message system is terrible. You can't message the seller without resorting to email. In other words, Overstock doesn't want to know about your problems, unlike Amazon, which logs every message. Secondly, Overstock's customer service consisted of 'you need to contact the seller'. Nothing else. After contacting VidaXL directly, since Overstock were of no help, Vida XL at first told me they would replace it. After waiting a week for a return shipping label, I was told that I had to rebox and return the sofa to their courier for the return shipping (which they would pay for). But the responsibility for returning the item to the courier rests with the customer. If like me you cannot carry a sofa on your own, and even if you managed to get someone to help lift it, you don't have a car big enough to hold the sofa, then you are screwed. They will keep your money while you have to keep the junk defective broken furniture. BTW, they never thought to tell me this in the week I have been waiting OR to mention this in their return policy on the Overstock website???. I took this up with Overstock who said they would 'escalate this'. That 'escalation' was an email saying that VidaXL's policy doesn't have a pick-up for return and that the customer has to take it to the courier. I have taken a screenshot of the policy and NOWHERE does it say this. The CS rep at Overstock agreed with me when I asked her to look at the return policy and tell me where this was stated. BUT this is the response that I got from Overstock ''…I see that the Marketplace Seller offered to issue you some return labels for the item, which honestly is more than Overstock would offer… You would need to go through the effort to box the item up as well as drop the item off, as our sellers do not have the option to have the carrier pick the item up, but they will take care of the cost. Please respond to the seller and work with them on this continuing to resolve this issue. .'' Just read that last part of the first sentence and it will tell you everything you need to know about Overstock and its return policy. Overstock cares more about its seller than the customer. The fact that that's #more than Overstock would offer' is simply amazing. What a crap useless policy especially when it relates to heavy furniture. They are nothing like Amazon and in future I wholly recommend sticking with Amazon. Oh, BTW, VidaXL sells on Amazon I have found out so BUYER BEWARE of VidaXL. Overstock's return policy is fraught with ridiculous requirements - to the point that you will have to end up making a claim against your credit card company And stay away from Vida XL. Their furniture is extremely poorly made cheap Chinese junk. They have no pick up policy so you will either have to repack and lug the furniture to their courier's nearest drop-off point or claim against your credit card as I am now doing.

Placed a order with Overstock.com it has been more than 4 weeks and I still don't have my order. Finally found out it is shipping from Hong Kong, When placing my order nowhere did it say my order would take more than a month to receive. I need the product or I wouldn't have ordered it in the first place, that's the reason I haven't canceled it.

Overstock.com is trying to bill me for a purchase made in June that was fraudulent they tried to say that I signed for it but have no proof that it was delivered to my address exactly and a signatureWhich they said I sign for don’t have packages delivered to my home without me signing for them personally they have yet to get me documentation or proof basically they fabricated the delivery and charge it to my account horrible company

des produits qui sont trouvable sur Aliexpress à 5€ vendu 200€ sur ce site, en plus de cella, les livraisons sont vraiment nul, 4 mois d'attente... sérieusement, je ne comprend pas comment les gens peuvent mettre 5 étoiles pour ce site