Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6,717 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
6,717 approved reviews, newest moderated first
Everything went so smoothly and I trust the site
By customerJanice M. O.
Response from Overstock.com· Oct 22, 2026
Thank you for taking the time to share your experience. We truly appreciate your feedback and are glad to hear about your positive experience with us.
Quality and delivery times.
By customer
Response from Overstock.com· Oct 22, 2026
Thank you for taking the time to share your experience. We truly appreciate your feedback and are glad to hear about your positive experience with us.
Return pricing
By Amanda
Response from Overstock.com· Oct 6, 2026
Thank you for taking the time to share your experience with us. We are sorry to our return process did not meet your expectations. Your feedback is important, and we appreciate the opportunity to learn from it as we continue to improve our customer experience.
The Gucci purse is really teeny tiny. I even measured my purse which is 7in by 4.5in to compare and it just doesn’t come close! You need better descriptions & more pictures. This is the second time I purchased a designer purse from you and both times i am disappointed with buyers remorse. I am reselling and losing money! No thank you!
By Mrs. C.
Response from Overstock.com· Oct 6, 2026
Thank you for taking the time to share your feedback with us. We regret that the sizing of the item did not meet your expectations and caused frustration. Your review is important, and we appreciate the opportunity to learn from it as we continue to improve our customer experience.
Received an incorrect cushion- wrong shape (bench shape vs chair cushion) & wrong color completely. Wasn't even close to what I ordered.
By RMR
Response from Overstock.com· Oct 5, 2026
Thank you for letting us know about your experience. We are sorry to hear there was an issue with your order. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.
Order was as expected but shipping was a little slow.
By Dianne W.
Response from Overstock.com· Oct 22, 2026
Thank you for taking the time to share your experience. We truly appreciate your feedback and are glad to hear about your positive experience with us.
It was very easy to find what I was looking for and order. It was very convenient. I didn't have to leave the house
By Stephen T.
Response from Overstock.com· Oct 22, 2026
Thank you for taking the time to share your experience. We truly appreciate your feedback and are glad to hear about your positive experience with us.
Need more status update information. Three days after order placed and still no update on shipment. I'm assuming everything is still in the works but when I click on my order through the confirmation email it takes me to Overstock website that states no order has been placed. Went through the AI assistant and it says my order is processing. This can lead to uncertainty about orders. Is there a problem with my order? Is everything fine and just taking a few days to process? I don't know because I have very little information. The more days that roll by without an update and the more it looks like I will not be receiving my item on the expected date. How long should a customer expect to wait before it is reasonable to assume there is an issue and reach out to notify? More information on how long processing takes and what steps to take if delays persist would be helpful for customers confidence in their purchase. Hope this helps.
By First Time Overstock C.
Response from Overstock.com· Oct 6, 2026
Thank you for taking the time to share your detailed feedback regarding the shipping updates and the technical difficulties you experienced when checking your order status. We recognize how frustrating it is to wait several days without clear communication. We have reviewed your account and confirm UPS has a delivery date of 10/13 for your watch.
