Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6,717 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
6,717 approved reviews, newest moderated first
Loved the furniture, but the directions were quite difficult to follow. It took hours to construct the pieces.
By customer
Response from Overstock.com· Oct 12, 2026
We appreciate your feedback and are glad you love the furniture. We hear your concerns about assembly and will work to improve our manuals.
The quality of service and secure delivery
By Joanna K.
Response from Overstock.com· Oct 24, 2026
Thank you for your kind feedback! We’re delighted to hear that you were happy with our service and secure delivery. Providing a reliable and worry-free shopping experience is important to us. We truly appreciate your trust and support!
Unfortunately, out of the two light fixtures I ordered, one was damaged enroute. The delivery man, with UPS, rang my doorbell to tell me it sounded like there was broken glass rattling around the box. Sure enough there was, so I refused delivery of that package. Customer Service was a surprise. I called right away and it was a very easy process. The replacement fixture arrived within days. It was such a smooth process and the rep herself was very pleasant to talk to. Both the delivery company and customer service I experienced will have me shopping at Overstock much more often. Truly an exceptional experience. Before I forget to add, the light fixtures are beautiful.
By Elizabeth
Response from Overstock.com· Oct 24, 2026
We are glad you enjoyed your experience with our support team after encountering a shipping issue with your order. It is unfortunate that one of your new light fixtures arrived damaged, but we are pleased that the delivery driver proactively alerted you to the problem so you could refuse the package immediately. We always aim to make our resolution process as straightforward and efficient as possible, and we are happy to hear that our representative provided such helpful and pleasant assistance to get your replacement sent out so quickly. Knowing that both the delivery service and our team exceeded your expectations is wonderful, and we appreciate you sharing how smooth the entire process was for you. We are also delighted that you find the light fixtures beautiful now that they are in your home. Thank you very much for taking the time to share this positive feedback with us, and we look forward to welcoming you back for your future shopping needs.
Item arrived promptly. Structure of racks excellent for my use. Height not too tall/short. Assembly easy. Shabby chic feature consisted of knocking off paint in multiple areas. Since I will be utilizing these for succulents outside in California, I sealed those areas with rust retardant paint. I had the paint & this was easily done. I am very pleased with these racks & they will be utilized a long time.
By Bako G.
Response from Overstock.com· Oct 24, 2026
We are glad you enjoyed your experience with our product and we truly appreciate you taking the time to share your positive feedback. We are happy to hear that the prompt delivery, the convenient height, and the straightforward assembly process met your expectations so well. It is wonderful to know that the shelving units are a great fit for your outdoor succulent garden. We also acknowledge your comments regarding the distressed finish. We appreciate your resourcefulness in applying a protective sealant to those areas to prevent weathering in the outdoor elements. Your proactive approach ensures these stands will remain a durable and beautiful part of your garden for many years to come. Thank you again for choosing our product, and we hope it continues to serve you and your plants beautifully.
Love it. So comfy and great quality.
By Charity W.
Response from Overstock.com· Oct 24, 2026
We are absolutely thrilled to hear that you are enjoying the comfort and high quality of your new purchase! Thank you so much for taking the time to share your wonderful feedback with us.
Rug is beautiful. Delivery was as estimated. I am very happy with our purchase.
By customer
Response from Overstock.com· Oct 24, 2026
We are absolutely delighted to hear that you find your new rug beautiful and that the delivery arrived right on schedule. Thank you so much for sharing your happiness with your purchase!
order was canceled on me
By Stef
Response from Overstock.com· Oct 12, 2026
We sincerely thank you for taking the time to share your feedback. We are deeply sorry that your recent purchase was unexpectedly cancelled as we always aim to provide a reliable service. Your dining chairs have been fully refunded.
Beautiful rug.
By customer
Response from Overstock.com· Oct 24, 2026
Thank you for your lovely feedback! We’re so happy to hear that you love your rug. We hope it brings beauty and warmth to your space. We truly appreciate your support!
