Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
612 reviews
Outrageouscabins.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mountain Splendor was one of the first cabins built in the Starr Crest Resort. The resort was a dream become reality by Randy Ussery Construction. Outrageous Cabins has been in business since 2009 and has grown from just 4 cabins to 53. The owner Thomas Gigliotti takes great pride in his cabins and sees to it that each Guest has the best possible stay and experience from the time of check-in to the time of departure.
Outrageouscabins.com (outrageouscabins.com) has 612 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
612 approved reviews, newest moderated first
We arrived at the cabin with high expectations because of the pictures I had looked at online. The pictures were just like the cabin right down to the rugs on the floor. We were so excited and couldn't believe how wonderful the hold experience was. The hot tub was great and that's how we finished out the day just relaxing. We definitely will come back again. :)
By Jackie
I'm so glad I booked with Outrageous Cabins! Everything from beginning to end went smoothly. The view is spectacular! Clean and beautifully decorated cabin. Entertainment for everyone, we felt welcomed from the moment we open a front door. My family wants that cabin every time we go on vacation! Office staff very helpful, respectful and friendly. Most of the time pictures on website are different than reality, with this company you get what you see. It exceeded my expectations! Highly recommended!
By TATYANA
We had a great time at Animal House cabin. It wasn't far from town and easy to get to. The cabin was really clean and had everything you needed. We loved all of the large flat screen tv's in each room. We had a blast playing pool, air hockey and video games. We really enjoyed hearing the train whistle during the day and the fireworks at night from Dollywood. We will definitely come back and stay.
By Paige
The cabin was clean and a great space for the family. The views were amazing! The location of the cabin was perfect, close to everything we wanted to do!
By Janet
This was our first time visiting the Smokey Mountains in Tennessee. We loved the cabin, It was exactly like it showed in the pictures on the website. The view was beautiful! Our son loved the loft bedroom and the games upstairs. The cabin had everything we needed for our stay and the beds were very comfortable. The hot tub and Jacuzzi were great also. I would definitely recommend Outrageous Cabins to all my friends. The price of the cabin was great compared to some of the other cabins in the same resort. We are looking forward to planning our return trip Next year.
By The R.
Response from Outrageouscabins.com· Jul 11, 2015
Thank you for taking the time to write this great review. We really appreciate it. We always try to stay cheaper than our competitors to keep our guests happy! We look forward to having you stay with us again next year.
Absolutely beautiful cabin. We will definitely be back.
By Susie
My family and I stayed 5 nights in the cabin named Smoky Skies... OMG, we loved it... No complaints other than the pac-man game console didn't work!!! The office staff was great and I liked how they followed up quickly with my cabin code once the cabin was ready... Looking forward to renting the exact cabin when we come back...
By AnJBanks
Our vacation was cut short and practically ruined because of no refrigerator for 4 days. One of the first things we did was go to the grocery store, but when we first got to our cabin, we noticed the refrigerator was not cold, so we gave it some time per instructions, but still did not work, so we called the office and since it was Sunday and a holiday, they said we could use another cabin's refrigerator until the next day, so we had to take our food to the other cabin overnight. Then the next day, still nothing, so we called again and they said they would send someone to fix it, which later on that day someone came and supposedly fixed it, but it was not. We called back again and they sent a repairman back the next day and the repairman could not fix it. Still did not hear anything from the office about what they were going to do about it, this was the 3rd day with no refrigerator. By this time, we had to throw out everything we had bought. Called the office again and all we got was an apology, but did not say what they were going to do about it. We were scheduled to stay 5 days, but on the 4th day, we decided we could not stay there any longer. Our daughter-in-law had sprained her ankle before the trip and needed ice for it, and also she had medication that needed to be refrigerated, so that was on top of everything else that could go wrong with no refrigerator. We could not understand why they would not bring another refrigerator from another cabin or at least give us a mini refrigerator. We stopped by the office on the 4th day and told them we could not stay there any longer and the best they would do was not charge us for 5th night as we were not going to stay there and just a few dollars off our 1st night's stay. Needless to say, it was not an experience I would want to go through again with this cabin rental. It could have been handled a lot better than it was and they would not have lost a customer. It was just a total waste of time and money. We could have stayed at a cheap hotel and at least had a refrigerator.
By Sheila
