Outland USAReviews of outlandusa.com

Best customer service! I received a response to my email inquiry within 24 hours and they even refunded me for my missed discount opportunity. Will definitely consider purchasing from them again!

Order is stuck in process, it has been debited from my account but no confirmation of order at all, and it didnt even show that the order was completed. It prompted me to pay again. If I ddnt check my banking app i would have made the same mistake twice. Then trying to get through to any form of customer support is near impossible. The automated voice keeps saying " we are currently closed" even well within working hours

I recently ordered a kanken backpack. It was on sale, authentic and shipped really fast.They are an authorized seller for kanken. I recommend :)

Terrible customer service, called and emailed numerous times to return/exchange a Christmas gift for my daughter and have not heard back in 3 weeks. Very disappointing, I would NOT recomend purchacing though this company.

This store is a complete scam. I placed an order online and never received it. Their customer service is a complete joke. I should have looked at the reviews before making a purchase. If you are considering buying from them this is a sign to go literally anywhere else. Order (#324188)

The shoes I ordered did not include the original box and the tags were already removed. Also there was no packing slip in the box. I tried calling customer service several times and ended up leaving a message. No one ever returned my call. There return policy states items must be returned in original box with tags still attached. I would not recommend anyone purchase anything from this company. Seems like they try to make it difficult if not impossible to return items. Order #323299

This has to be a SCAM company. I purchased an expensive pair of snow boots through this company on Amazon. I received the package two days after I ordered them. I opened the box to find two boots thrown in with NO tags, NO Shoebox (from the manufacturer), No paperwork, NO cardboard protectors inside the boots and ONE piece of tissue paper. One of the shoes was a size 9 and the other was a size 13. Both boots looked USED, which would explain why there was NO SHOEBOX. I immediately called the alleged phone number -- all voicemail - no return calls, a total joke. I scheduled a return on the same day. I have never seen anything like this -- it was clearly old merchandise without any attempt to pretend it was anything different. This company had an 83% score on Amazon -- it should have had a 0% -- whoever is behind this scam operation should be ashamed -- as should Amazon!!!!! DO NOT BUY FROM OUTLAND USA!!!!!

Saw a lot of negative reviews so wanted to give my own thoughts. I ordered a Rab jacket off their website for a crazy sale. Free shipping, even to Alaska!! They called me to confirm my shipping address because it was different from my billing address. Item arrived 2 days ahead of time and was in great condition. This was a new item, and there was some slight discoloration on the inside, so I imagine this was a returned new product, but that is not an issue for me. I would absolutely purchase again from them given the right sale. Keep in mind: this is not REI! I would not purchase from here expecting to have great return service on my heavily discounted items. Buy from here because you know you want/need the product and want it for a crazy price. For me though, definitely would buy again.