outfoxfordogs.comReviews of outfoxfordogs.com

Response from outfoxfordogs.com· Dec 19, 2023

Hi Kathy, thank you for your review. Please understand that the addition of a third or fourth strap is not tied to charging more for less but is to ensure protection of the dog. Specifically, the straps on the OutFox Field Guard are designed for quick release for a dog’s safety. When tethered loosely to the dog’s collar, the Field Guard, with a quick tug, can be removed from the dog’s head and the straps undone all in one motion. This is intentional so that in the event that the Field Guard gets caught on something, the quick-release straps allow the dog to pull out and separate from the Field Guard on its own. To this end, we commonly advise that it is very important not to excessively secure the product on the dog so this safety feature will not be overridden. For this reason and others, we refrain from having an extra strap at the bottom of the Field Guard and advise owners of the risks that may occur with the addition of a third or fourth strap. That is all to say that we completely understand your frustration but do have to repeat the intention of protecting dogs as the primary driver for the limitation of two straps. We hope this provides some understanding.

Response from outfoxfordogs.com· Feb 10, 2023

Thank you for your review. The Field Guard should not slip off. If you haven't already, we'd recommend reviewing the Comfort & Use page on our website (https://outfoxfordogs.com/pages/comfort-use) and the Comfort Guide (link within the previously mentioned page). These fitting and donning guidelines are meant to keep your dog not only comfortable but safe. As for your suggestion, we agree, additional straps could also have the effect of alleviating your concern. However, the design and number of straps on the OutFox Field Guard are designed for quick release for your dog’s safety. The straps should be tethered loosely to the dog’s collar so that, with a quick tug, the Field Guard can be removed from the dog’s head and the straps undone all in one motion. In the event that the Field Guard gets caught on something, the quick-release straps allow the dog to pull out and separate from the Field Guard on its own. Therefore, it is very important not to excessively secure the product on the dog so this safety feature will not be overridden. To avoid dangers such as strangulation, please use the product normally and only as intended.

Response from outfoxfordogs.com· Jun 3, 2022

Hi Anna, thank you for your review. We are sorry our product did not meet your expectations around strength of construction. The Field Guard is crafted with both comfort and safety in mind and is intentionally designed to be lightweight to permit air circulation while allowing it to rest lightly on a dog's head. While the Field Guard should be able to withstand normal wear and tear, we've always tried to make it clear, particularly in our Care and Warnings page on our site (https://outfoxfordogs.com/pages/use-care-warnings-and-disclaimer), that the Field Guard is not indestructible or chew-proof. We encourage you to reach out to us at [email protected] to discuss your concern further.