Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
483 reviews
OTR SolutionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With over a decade of service in the transportation industry, OTR Solutions continues to provide innovative freight factoring and technology to carriers and brokers while maintaining a strong emphasis on unmatched customer support. OTR's offerings are designed to help businesses of all sizes succeed in a competitive market.From protecting trucking companies with True Non-Recourse Factoring, aiding brokerages in unlocking working capital, providing fuel discounts with the OTR Fuel Card, same day funding options, business banking for truck drivers through OTR Clutch, and exclusive partnerhip deals, OTR Solutions truly embodies the "solutions" name and has one for everyone.
OTR Solutions (otrsolutions.com) has 483 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
483 approved reviews, newest moderated first
I think they do a GREAT job, Caitlynn is definitely on top of things I've not ever asked her a question that she couldn't answer , and her team they are great.
By Steve Wilkerson RNS L.
Response from OTR Solutions· Nov 3, 2025
We’re so glad to hear that, and we’ll be sure to pass the kind words along to the team! Thanks for sharing your experience and for trusting OTR Solutions. Happy Trucking!
Words cannot explain the gratitude I feel for OTR and their unwavering support to their clients.If I did not have the support of people like Grace Kimi Bailey. I don’t know where I would be. They give me the courage to continue to keep fighting even when the chips are down or in this business the rates I’ve been with OTR from the very beginning, and I will stay with him as long as they they will have me they go far beyond just being a factoring company they become your friends and your family. They care.
By Petal S.
Response from OTR Solutions· Nov 3, 2025
Your review truly means a lot to our entire team. Hearing how supported you’ve felt over the years is exactly why we do what we do. We know this industry can be tough, and we’re proud to stand beside you through every challenge and every win. Thank you for trusting OTR to be part of your journey, we’re honored to have you with us. Happy Trucking!
I had some issues with O.T.R, but they have resolved these issues and made a solemn promise to make sure that these mistakes will never happen again, I Appreciate that they reached out to me to try and resolve these issues. I realize we don't live in a perfect world. And sometimes there are adjustments that need to be made and people need to be aware of how their employees treat the customer. So I want to commend you that find work that you are doing. And I hope that we have a wonderful future. Thank you for your time and understanding.
By customer Gene s Kelly S.
Response from OTR Solutions· Nov 3, 2025
We truly appreciate you taking the time to share this and giving us the opportunity to make things right. Your understanding and feedback mean a lot, and we’re grateful for the chance to continue earning your trust. Here’s to a strong partnership ahead. Happy Trucking!
I highly recommend OTR to any business looking for a dependable factoring partner that truly values its clients. Their team is knowledgeable, professional, and always quick to respond.
By customer
Response from OTR Solutions· Nov 3, 2025
Thank you so much for the thoughtful review and recommendation! We’re glad to hear our team has been dependable and responsive. We truly value your partnership and trust. Happy Trucking!
Everything is exactly what they promote! They keep updating their system to make it easier and more efficient. I wouldn't recommend anyone else over OTR.
By Apollo T.
Response from OTR Solutions· Nov 3, 2025
We love hearing this- thank you for the amazing feedback! It’s great to know our updates and improvements are making a difference. We appreciate your loyalty and recommendation.
Very difficult to sign in to the OTR clutch account. Only allows for one SMS text double Factor authentication phone number. The alternative email option doesn't even work... Also the OTR clutch menu system has numerous errors and omissions... I have provided verbal feedback to personnel at OTR via several phone calls... ~ Henry Groot ~
By Customer
Response from OTR Solutions· Nov 3, 2025
Thank you for taking the time to share your experience and for providing direct feedback to our team. We’re sorry to hear about the trouble you’ve had with sign-in and authentication, and we appreciate your patience as we work to improve the Clutch experience. Your input helps us continue making things better for all users. We've passed this on to our team once again.
best team I can ever ask. Maria's team is awesome and very helpful. Am very happy with OTR and Marias team.
By MMSD Transportation I.
Response from OTR Solutions· Nov 3, 2025
Hearing feedback like this always makes our day. We’re so glad the team has earned your trust and helped make your experience smooth and positive. Thanks for being part of the OTR Family!
Great service and professional staff Will recommend, my team is always on time with all my invoices and advance. Thank you
By customer
Response from OTR Solutions· Nov 4, 2025
Appreciate you taking the time to share this! It means a lot knowing our team’s been helpful in keeping your payments on track. Happy Trucking!
