Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
483 reviews
OTR SolutionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With over a decade of service in the transportation industry, OTR Solutions continues to provide innovative freight factoring and technology to carriers and brokers while maintaining a strong emphasis on unmatched customer support. OTR's offerings are designed to help businesses of all sizes succeed in a competitive market.From protecting trucking companies with True Non-Recourse Factoring, aiding brokerages in unlocking working capital, providing fuel discounts with the OTR Fuel Card, same day funding options, business banking for truck drivers through OTR Clutch, and exclusive partnerhip deals, OTR Solutions truly embodies the "solutions" name and has one for everyone.
OTR Solutions (otrsolutions.com) has 483 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
483 approved reviews, newest moderated first
The team I work with at OTR is amazing. Thank you for all your consistent hard work
By Colin H.
Response from OTR Solutions· Mar 2, 2026
That’s awesome to hear, thank you! Consistency and hard work are what we pride ourselves on, and we’re glad it shows. We appreciate the partnership and look forward to continuing to support you. Happy Trucking!
OTR Associates are always responsive and willing to help their customers.
By customer
Don't go with their Fuel Card. $100 fuel may cost you $500 if they don't get paid in their first ACH. $150 LATE FEE? They don't have a website for you to go and see transactions and pay. They want you to go to Western Union, or send $ via direct deposit or ACH from your bank and being a owner Op. I don't have none of that and if I want it the Bank want to charge for it. In less than 10th days they charge me $485.80 and I only spent $100. Also they want to gey their $ back twice a week. Run, Run, Run away. Need a fuel card go for A/B. Being customer for over 3 years with not issue.
By David T.
Great! the customer service always take care and resolve my issues on time.
By customer
Response from OTR Solutions· Dec 30, 2025
Appreciate the feedback! We're always here to keep things smooth. Happy trucking!
Thank you soo much
By Mehedi H.
Response from OTR Solutions· Dec 30, 2025
We appreciate you! Always happy to help. Happy trucking!
Worst factoring company! Our company was acquired by OTR Solutions by default and they suck! DO NOT EVER USE THEIR SERVICES EVER! THEY STEAL FROM SMALL BUSINESS OWMERS
By Tatiana E.
Response from OTR Solutions· Dec 30, 2025
Hi Tatiana - we're sorry to hear you feel this way. Being acquired by a new provider can be a big change, and we never want that transition to feel negative. We truly believe OTR can bring positive help to your business and we’d appreciate the chance to understand what happened and work toward a resolution. Please reach out to our team directly, we’re here to help. Thank you.
i had a great experience with this company , there process was smooth, transparent, and very professional from start to finish. I especially want to thank Kyle Base for his outstanding support. His dedication and professionalism made everything much easier highly recommended and truly appreciated. LEVANT TRANS INC
By Iyad
Response from OTR Solutions· Dec 30, 2025
Thank you for sharing your experience! We’re thrilled to hear the process was smooth, transparent, and professional from start to finish. Your recommendation means a lot to us - happy trucking!
⭐⭐⭐⭐⭐ I had a great experience with OTR solutions The team was professional, friendly, and went above and beyond to make sure everything was done right. I really appreciate their hard work and excellent employee
By Siraju B.
Response from OTR Solutions· Nov 7, 2025
Thanks so much for the great feedback! We're glad our team could make everything smooth and stress-free for you. We’ll be sure to pass along the appreciation. Happy Trucking! 🚛
