Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
483 reviews
OTR SolutionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With over a decade of service in the transportation industry, OTR Solutions continues to provide innovative freight factoring and technology to carriers and brokers while maintaining a strong emphasis on unmatched customer support. OTR's offerings are designed to help businesses of all sizes succeed in a competitive market.From protecting trucking companies with True Non-Recourse Factoring, aiding brokerages in unlocking working capital, providing fuel discounts with the OTR Fuel Card, same day funding options, business banking for truck drivers through OTR Clutch, and exclusive partnerhip deals, OTR Solutions truly embodies the "solutions" name and has one for everyone.
OTR Solutions (otrsolutions.com) has 483 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
483 approved reviews, newest moderated first
El trato y la atención son de excelente calidad
By customer
Response from OTR Solutions· Mar 16, 2026
Agradecemos mucho que se haya tomado el tiempo de compartir esto. Nos alegra saber que ha tenido una buena experiencia con nuestro equipo.
Awesome service
By customer
Response from OTR Solutions· Mar 16, 2026
Love hearing that. Thanks for taking a moment to leave a review. Happy trucking!
Very reliable and fast. Emily and her team always do a great job
By Jkl express L.
Response from OTR Solutions· Mar 16, 2026
Love hearing that the team has been taking good care of you. We appreciate the support and you taking the time to leave a review. Happy trucking!
The best factoring company available.
By Christopher B.
Response from OTR Solutions· Mar 16, 2026
That means a lot to hear. We appreciate the support and you taking the time to leave a review. Happy trucking!
The app almost always has bugs. The Capital One Mastercard verification function has been messed up/broke for 4 weeks. Customer service is not helpful most times. They have been slow in paying invoices. I was not communicated with when the person who regularly processes my invoices was no longer at the company, which caused a delay in payments. Overall customer service is subpar. The only good/reliable department is the sales team. Please develop better, more fluid processes.
By Camden D.
Response from OTR Solutions· Feb 20, 2026
Hi Camden- while we're glad our sales has been great to work with, I'm sorry to hear this has been your overall OTR experience. I have sent this feedback to our team. If there is anything else we can do to support you, please feel free to reach out to our team.
Transitioning to OTR was one of the best decisions I've made for us in over 20+ years. They have been a pleasure working with for both factoring and fuel cards.
By Lionel Jr R.
Response from OTR Solutions· Mar 2, 2026
After 20+ years in the business, that means a lot! We’re glad factoring and fuel have been a smooth experience for you. Our goal is to make the financial side of trucking easier so you can focus on the road and growing your business. Thanks for being a part of the OTR Family! Happy Trucking!
A.Z EXPRESS TRANSPORT LLC todo muy 👍
By customer alian Z.
Response from OTR Solutions· Mar 2, 2026
¡Gracias! Nos alegra saber que todo está excelente. Gracias por confiar en OTR — aquí estamos para ayudar.
Our team is always quick to respond and help with our inquiries and help us to get pas as quickly as possible. The fuel card is very helpful. The only drawback is that it’s not a Visa based fuel card which limits the places it can be used. We tried the Clutch card … it was deterrent. Transfer transactions were not timely enough, we had nothing but problems with it so we discontinued using it. Other than the fuel card drawbacks, keep Doing what you’re doing OTR!! You are integral to our operations.
By PhilBec Logistics L.
Response from OTR Solutions· Mar 2, 2026
Thank you for the thoughtful feedback, we truly appreciate it! We’re glad to hear our team has been responsive and able to help you get paid quickly. That consistency is something we take seriously because we know how important cash flow is to your operation. We also appreciate your honest input on our additional solutions. Feedback like this helps us continue improving our solutions. Most of all, it means a lot to hear that we’re integral to your operations - that’s exactly the kind of partnership we aim for. Thanks for trusting OTR and Happy Trucking!
