OSM WorldwideReviews of osmworldwide.com

I ordered an Item from a seller that uses OSM world wide as a shipping partner. I will never shop with anyone that uses this company again. The item was picked up in Huntington beach CA on November 16th and as of December 8th has still not arrived here in MI. Looking on Google Maps I found that if I had road my bicycle just 14 hours a day to CA I could have gotten my package and gotten back home by now.

Absolutely terrible customer service and company in general. They’ve been in possession of my package for almost a month. I’ve tried multiple emails, no response. I’ve called numerous times, almost everyday, and still no response. Even was hung up on twice after they answered. This company needs to investigated and shutdown.

I am surprised by how poor service this company offers. My package was picked up by OSM on 11/10 with a target delivery date of 11/13. On 11/12 the parcel did not leave their facility until 11/24. On 12/01 I called and told their customer service rep that I believe my package is stuck in their system, she was very polite and told be she would get back to me. On 12/04, after not receiving any follow up, I decided to call again. The same lady answered, took my tracking number and immediately hung up the phone. At first I believed this was a disconnection, so I tried calling again... no answer. Odd I thought so over the next 10 minutes I called 3 times on the same line, no answer. I decided to call on another number... BOOM they picked up. "Hello I was just discussing a package when we got disconnected" Hangs up again. The fact that this company is so childish that they hide away from their customers is shocking. As of this time, I have no update on my package, tracking has not changed in ten days, and the company will not answer my calls. Sad to say, I will not be using OSM or purchasing items from companies that use OSM in the future.

First, let's be clear...I give you a ZERO STAR RATING! My packages have been stuck sitting at a shipping partner facility for almost 30 days, according to my tracking information, and there still haven't been any tracking updates. USPS confirmed they are currently waiting for packages from you all. I tried contacting your company by phone only to be sent to a voicemail box that is completely full (RED FLAG)! You don't value your business or the businesses that you serve as your reviews are horrible. I just want my packages so this nightmare can be over! I will never make any purchases from companies that utilize your services.

I’m so disappointed in FN I have been a loyal customer and spent well over $1000 with them this year and they can’t even keep a decent shipping carrier ughhh!!! I order from FN on 11/16 it’s now 7 business days later and still no delivery. Please bring back UPS this OSM company SUCKS, the tracking info is no help and you can’t speak to any one from their company. This my first time having a missing package (I’m definitely going to dispute the charge tho) and normally I receive everything I order. Now I’m out of a thanksgiving outfit....Don’t order from FN until they change their current shipping carrier!! UPDATE 11/28: I FINALLY RECEIVED MY PACKAGE 13 DAYS LATER! I’M NOT SATISFIED WITH FN SERVICE BUT I AM HAPPY IT’S OVER WITH!!!! BTW USPS DELIVERED IT BUT OSM WORLDWIDE IS WHERE TRACKING INFO IS.

I've been ordering books from a variety of stores, for several years, most, sadly, choosing to ship via "OSM Worldwide", and I wish somebody would be honest and forth-right and tell me WHY a other-wise reputable business would CHOOSE to ship merchandise of ANY sort using the oafs and dolts of "OSM". "Tracking" is available and I make use of it for every purchase and with NO exception, EVERY shipment is identical: The merchant hands the item to OSM who accepts it and then... there it sits... for a MINIMUM of 4 days, on average! (I've experienced up to 10 days...) No motion, action, movement, nothing. 4 days later, OSM hands the item off to another OSM location, usually about 40-50 miles from the first location and... there it sits... for ANOTHER 4 (and sometimes LONGER) days. A WEEK of diddling with a shipment! FINALLY, 2 days later, USPS (ANOTHER purely un-trustworthy carrier, from personal, direct experience on BOTH sides of the sales counter) "receives" the merchandise and, well, what THEY do with it is another story for another "review". 10 days of diddling (and sometimes even 15-20 days) with a customer's merchandise. And the longer a parcel "lingers in limbo" the worse the condition when it arrives! Incompetence. Absence of respect. I've taken to paying extra shipping (UPS) for my important purchases these days. "Experience is the best teacher"... OSM is a lesson never to be forgotten. Horrific!

I ordered from Fashion Nova on the 10th. Got an email saying that it's been shipped on the 12th. On the osm site it says that it's "on the way" but doesn't say WHERE IT IS OR WHEN I WILL RECEIVE MY PACKAGE. ON THE FASHION NOVA SIYE IT SAYS IT'S IN TULSA OK...SINCE THE 14TH! IT IS NOW THE 22ND! I WILL NEVER ORDER FROM ANYWHERE THAT USES THIS SHIPPING PLACE.

I Ordered from fashion Nova on Nov 9 and still haven’t received my package from OSM I will NOT be ordering from them again. They should have stuck with UPS! Worst experience ever