Orphic NutritionReviews of orphicnutrition.com

Response from Orphic Nutrition· Aug 25, 2022

Hello Eric, first of all, thank you so much for taking the time to share your experience with us. We value our customer's feedback and we take the issue you shared seriously. We know that you've been waiting for our Ashwagandha Capsules to be available in our website and you have subscribed for the product. We've experienced issues with keeping stocks in the fulfillment centers and since we aren't able to ship inventory, we got out of stock of this product. We would like to let you know that the product is still available. However, not on our website but on our Walmart store. Here is the link to the product page: https://www.walmart.com/ip/Orphic-Nutrition-Ashwagandha-Capsules-Stress-Relief-Supplement-with-Black-Pepper-90-Count/648906268?athbdg=L1400 We have also reached out via email to confirm your new schedule for the subscription and if you would like to switch to Ashwagandha Gummies instead. Once again, we apologize for the inconvenience this has caused you and we’ll get this taken care of as soon as we confirmed your decision. Thank you for your patience and we look forward to hearing from you soon. The Orphic Nutrition Team

Response from Orphic Nutrition· Jun 15, 2021

Hey Kim! First of all, thank you for reaching out to us regarding your fat burner bottle. We've checked the tracking details of your order and according to it, your fat burner bottle was indeed delivered in/at your mailbox last June 12th. However, we would like to apologize if you have not received your item as indicated. If your tracking information shows that your package was delivered but you can't find it, USPS may have placed it in a safer location. We would recommend that you check the following: -Mailbox -Porch -Garage -Any area out of potential weather hazards -Exterior doors and any locations where the package could be placed -Check your mailbox again as some packages come separately from your regular mail. -Check with others in your house that may have accepted it. -In rare cases, package may show as 'delivered' but could take additional 24 hours. As a protocol, If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days. However, as our valued customer, your feedback is super important to us. We would like you to know that we would definitely make this right for you and will resolve this issue ASAP. You do not have to contact USPS anymore as we have processed a replacement for your fat burner bottle. We will update you once the shipping details are already available. Once again, we would like to apologize for such experience. Should you have any questions or concerns, please feel free to let us know. We would be more than happy to help. :) --- Hey Kim! We would like to say sorry for what happened with your package. We totally understand your frustration that although you've given effort in looking for the package, you were still not able to find it. And we respect your decision with regards to the replacement. However, we would like to make it up to you and do something to resolve the issue. You do not have to return the products to us as we have issued you a full refund for your purchase. You should be receiving an email notification about this as well. Once again, we are terribly sorry for the inconvenience this has caused you. Rest assured we will do our best to prevent the same issue from happening again in the future. If there's anything else we can help you with, please do not hesitate to let us know. Thank you so much for taking the time to share your thoughts with us.