Wonderful customer service!!
Wonderful customer service!!! They helped me every step of the way.
By Tina L.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
422 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Ornate Home Furniture and Mattress Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience. Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast. Brands & Selection Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections. Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster Flexible Pay-Over-Time Furnish your dream home today—pay over time. No hidden fees. No surprises. Real-Time Order Monitoring Track every step with confidence—from checkout to delivery. Talk to Real Furniture Experts ⭐ Get personal, no-pressure help from our design team—tailored to your needs. From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
Ornate Home Furniture and Mattress (ornatehome.com) has 422 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
422 approved reviews, newest moderated first
Wonderful customer service!!! They helped me every step of the way.
By Tina L.
Shipping time was deceptive.
By Jeremiah
Customer service was AI. Used my name from the chat instead of my name in the actual order to tell me it was canceled due to the manufacturer not wanting to ship a mirror. Then gave me a 3% off coupon.
By Karli
Easy online ordering. Greta communication via email and text.
By Don
Great price and responsive customer service.
By Lisa
Very knowledgeable about there products.
By Vinny
Great customer service.
By stacey
The bed takes 3 months for delivery.
By Kate