Cant cancel order on website
Cant cancel order on website. They try to charge 3 percent fee to cancel.
By Pat
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
422 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Ornate Home Furniture and Mattress Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience. Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast. Brands & Selection Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections. Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster Flexible Pay-Over-Time Furnish your dream home today—pay over time. No hidden fees. No surprises. Real-Time Order Monitoring Track every step with confidence—from checkout to delivery. Talk to Real Furniture Experts ⭐ Get personal, no-pressure help from our design team—tailored to your needs. From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
Ornate Home Furniture and Mattress (ornatehome.com) has 422 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 31 reviews with 4 stars · Clear filters
Cant cancel order on website. They try to charge 3 percent fee to cancel.
By Pat
The whole buying experience was great. Choosing the mattress and picking a financing option was all super smooth and straightforward. Delivery was super fast also. I only knocked off a star because I assumed Ornate would take away my old mattress, like most other mattress stores do. It wasn't a dealbreaker, but they should really make that clear on their website and remind you again during checkout.
By Paulo M.
Experience was great
By Wilna
Customer service was great! The only downfall is that it took over a month to receive my furniture. No complains about delivery. The furniture did come in as expected.
By Jenna
Fast and easy purchase. Not sure why it takes 3 months for delivery, but it'll work.
By Cary B.
Checking out was difficult because it kept going back to the previous page.
By Joanne
Ordered June 26th and my order still has not shipped. I didn't think it would take this long.
By Jenny
Price and fee delivery
By Rick