Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
469 reviews
Organic catalogueSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to the official TrustPilot profile for The Organic Gardening CatalogueThank you for sharing your feedback with us. Each review you share helps us understand what we’re doing right and where we can improve, helping us make the experience better for all our customers.Our thoughtfully curated selection of organic gardening products ensures that every gardener can find what they need to help their gardens flourish. From seeds and plants to gardening tools, we've got everything you need.Shop on our website today Our Special Offers Vegetable Seeds Vegetable Plants Flower Seeds Bulbs Fruit Seed Potatoes Garlic Bulbs Onions & Shallots Join Our Gardening Club
Organic catalogue (organiccatalogue.com) has 469 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
469 approved reviews, newest moderated first
Delivered on time well packaged and in good condition
By Nigel P.
Response from Organic catalogue· May 26, 2025
We're happy to hear that your order arrived on time, well-packaged, and in good condition! We appreciate your feedback.
The strawberry plants that I received were very dry with no water. Don't know if this is because the order and been delayed getting to me.
By Joanne P.
Response from Organic catalogue· Sep 30, 2025
We regret that the strawberry plants arrived dry, possibly due to a delayed delivery. We appreciate your feedback and will review our shipping to ensure plants arrive in better condition. Kind regards, Hannah The Organic Gardening Catalogue.
First of all Customer Services have sorted the problem completely. The Garden Grow trough was not suitable for sale as numerous problems from missing holes to poorly fitting pre drilled holes to cracks filled with wood filler to the wrong nuts and bolts!!
By Kay S.
Response from Organic catalogue· Aug 1, 2025
We're very sorry to hear about the condition of the Garden Grow trough you received — this certainly doesn’t reflect the standards we aim to uphold. While we're pleased to know our Customer Services team were able to fully resolve the issue for you, we appreciate you taking the time to share your experience. Feedback like yours helps us identify where improvements are needed, and we’ll be sure to pass your comments on to the relevant team to help prevent similar issues in the future. Kindest regards, Meg. The Organic Gardening Catalogue.
Good quality plants and good 0ther products
By MR JOHN B.
Response from Organic catalogue· May 2, 2025
Thank you for your kind words. We're thrilled to hear that you enjoyed our plants and other products. We appreciate your positive feedback and will continue to strive for excellence.
Not yet received purchases.
By Peter O.
Response from Organic catalogue· Aug 1, 2025
We are truly sorry to hear your order has not been received, this is not the service we strive to provide and we apologise for the disappointment caused. We have reached out via email to ensure this is put right. Kindest regards, Meg. The Organic Gardening Catalogue.
Posted later than promised (on their website), and on a Friday. Sat with carriers over the weekend and then arrived at mine 545pm. Plants without water for that length of time - not at all good. Won't buy from them again
By Paul
Response from Organic catalogue· Aug 1, 2025
We’re very sorry your order didn’t arrive as expected and that the plants were left without water for too long in transit. We understand how disappointing this must have been, and we sincerely regret the inconvenience caused. Your feedback is important to us, and we’ll ensure it’s shared with the relevant teams to help improve our processes. We are pleased to see you have been in touch with our team and trust they have been able to put things right. Kindest regards, Meg. The Organic Gardening Catalogue.
I am fed up of having to write a review every time somebody sneezes. I got what I ordered and it was delivered as expected.
By Roberta
Response from Organic catalogue· May 2, 2025
We appreciate you taking the time to leave a review. We understand your frustration with the review process and are always looking for ways to improve the customer experience. We're glad you received your order as expected and hope you enjoy it.
Why send a review page when I haven’t even received my order??
By Polly G.
Response from Organic catalogue· Aug 1, 2025
Please accept our sincerest apologies for any hassle caused by the delivery delay and premature review request. The feedback requests are sent automatically so can occasionally arrive before the order. We are pleased to see your order has been delivered and trust all is well. We are sorry for any inconvenience caused by the delay and thank you for your patience. Kindest regards, Meg. The Organic Gardening Catalogue.
