OrCam TechnologiesReviews of orcam.com

Faulty device told to send back took ages to be collected, awful Customer service I am a vulnerable person who wanted this to be able to rely on people less. Have been told to sell it on or donate it!! Now being told they have to discuss at meeting if I can get a fefund, 121 days later. Absolutely disgusting

I’ve bought OrCam Learn with monthly subscription for my dyslexic child. It really helps him to read better, practice reading comprehension and much more. Great for school kids.

I love my customer representative that I spoke to. He was very knowledgeable. He knew what to do. He helped me a lot to understand the device. Thank you so much for your help. He’s the best.

The OrCam Read is a wonderful help for my father who suddenly went blind at the age of 88 due to macular degeneration. With the OrCam he can, for example, read his mail again, his magazines and books, and has therefore remained more independent. He no longer wants to be without the device and uses it every day. Because you can carry the OrCam around with you, you always have the reading aid at hand. The device is easy to use and works absolutely reliably and flawlessly for over a year of continuous use! Now we currently had a problem with the metal clip to which the carrying strap is attached, it ripped out when my father got caught somewhere with the strap. So I asked about a repair option. Customer service solved our problem super quickly and perfectly: the old device was picked up and a new one sent. The processing was super fast and very personal (always the same employee!) - I have never experienced such good customer service! Many thanks again! I can absolutely recommend the device and the customer service of this company, therefore 5 stars from me. Der OrCam Read ist eine wunderbare Hilfe für meinen Vater, der mit 88 Jahren wegen einer Makula-degeneration plötzlich erblindet ist. Mit dem OrCam kann er zB seine Post wieder lesen, seine Zeitschriften und Bücher, und ist dadurch unabhängiger geblieben. Er möchte das Gerät nicht mehr missen und benutzt es täglich. Dadurch dass man den OrCam mit sich herum tragen kann, hat man die Lesehilfe immer griffbereit. Das Gerät ist einfach zu bedienen und funktioniert absolut zuverlässig und einwandfrei seit über einem Jahr Dauereinsatz! Nun hatten wir aktuell ein Problem mit der Metallklammer, an der der Trageriemen angebracht wird, er ist ausgerissen, als mein Vater irgendwo mit dem Riemen hängengeblieben ist. Ich fragte daher nach einer Reparaturmöglichkeit an. Der Kundenservice hat unser Problem super schnell und perfekt gelöst: das alte Gerät wurde abgeholt und ein neues zugesandt. Die Bearbeitung war superschnell und sehr persönlich (immer der gleiche Mitarbeiter!) - so einen guten Kundenservice habe ich noch nie erlebt! Herzlichen Dank nochmals! Ich kann das Gerät und den Kundenservice dieser Firma absolut empfehlen, deshalb von mir 5 Sterne.

I think it's a really awesome device I love that I can read page Auto recognition and that it's got such an awesome way to read books and I love that I can use voice commands in this device too it's got amazing features and I can't wait for it to Future updates

Worst company I've ever dealt with in my 70 years. Absolutely the worst product support and customer service I've ever seen...will not return calls. I urge people to avoid this company at all costs. Wish I had never bought this!!!!

I bought this product through a Orcam sells rep whom was very polite but a shark in sheep's clothing. After I bought the product and time passes I haven't heard from this rep. Since I have not been able to get any assistance other than me having to pan out more money in order to get this device to work properly. I have had my device for about two years now and it will not keep a charge. The USB cord is not charging and I've tried several different outlets and USB type C chargers. So far it has charged up to 64%. I do not recommend purchasing this device unless you can get a non-expiring warranty as they are still working the kinks out on this device. It is not worth purchasing if you are worried about it keeping a charge.

Product is useful for someone blind like myself but they want to charge £4000+, no problem if that’s the cost, but emails sent every single day and phone calls when I have already said it’s out of my price range, very aggressive salespeople. Maybe they should spend less on all this advertising to lower the cost of the device!