Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
284 reviews
Orant NeonSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Orant Neon is an international brand boasting local operations and design teams in the US, UK, Australia and Singapore. With more than 30 amazing team members spread across our operational centers, we take great pride in our high-quality products and excellent customer support.Our story begins in Singapore, where entrepreneurs Jake and Jess Munday launched an LED neon sign business. Leveraging their experience in product development and social media marketing, the company created custom LED neon signs for local businesses, weddings, and events.The combination of high-quality signs and the ability to custom-design to customers' specific requirements led to explosive growth. Dainel and Johnny Nguyen, e-commerce industry veterans with over two decades of international experience, saw the potential to help the company expand beyond its initial market.As global orders grew, there was a clear need to increase staff and production capabilities. We have grown our teams in the US, UK and Australia by adding tremendously talented LED neon designers, dedicated support staff and friendy sales people to each office.
Orant Neon (orantneon.com) has 284 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
284 approved reviews, newest moderated first
For now I’ll give it 5 stars! Very happy with the way it looks. Easy to control, wish there was a switch in the cord to turn on and off instead of a remote, cause if the bar loses remote it’s gonna be annoying to plug in and out every day! Hope it last a long time! Will report back
By Tucker R.
The design exceeded expectations
By Key
I really like the way it came out. Shipping took a little longer but that's probably because I live in hawaii. I wish I could post a pic of what it looks like.
By Jeremy S.
The product I received didn’t look as it did on the proof, dark and unappealing is what I received. When I asked about it I was offered 30% on my NEXT purchase, and that it’s meant for a well lit room. I did that and sent pics and vid footage. But I was stuck with the dark prints that cost over $400 each. First experience left a bad taste in my mouth. If the proofs had looked like what I received I wouldn’t have ordered. Obviously the proofs were touched up. I wouldn’t recommend to anyone!
By Thomas J.
Response from Orant Neon· Aug 18, 2024
Dear Thomas, Thank you for taking the time to share your feedback. We sincerely apologize if the final product did not meet your expectations. At our company, we ensure that every design is approved by our customers before proceeding to production, and we strive to deliver a product that matches the approved proofs. We understand your concerns regarding the appearance of the product in different lighting conditions and the discrepancy you noticed. We aim to be transparent about how lighting can affect the final look of our products and regret any misunderstanding. To address your situation, we have asked your sales representative - Chloe, to reach out to you again to discuss a satisfactory resolution. We value your business and are committed to ensuring that you are pleased with the outcome of your purchase. Thank you for bringing this issue to our attention. We look forward to resolving it promptly and hope to regain your trust. Best regards, Lisa, Customer Support
The company worked with me to make sure it was what I wanted.
By Kelly S.
This place is the real deal. My LED sign is exactly what I expected. Hats off to the team. 🔥🔥🔥🔥
By Aaron
Very nice design! the whole process from design to delivery was fast & efficient. The sign turned out exactly as it was designed and it looks great. Johnny & Kelly were great to deal with and I will be buying from them in the future.
By Eric C.
I don't usually order from Instagram. However, when I saw Orant Neon, I loved the look. I was pleased to find they are a US company, and they responded to my inquiry within a day. Then, they gave me a great price and shipped quickly! The product - I just couldn't be happier with what I got. I seriously want something else from them...don't know what yet or where I'll put it, but I'll be back for sure!
By Jamie O.
