OptibikeReviews of optibike.com

A year ago I found Optibike and decided the best bike for me was the Rocky Mountain Commuter. It arrived July 31, 2018 in perfect condition and after a battery charge I began a summer of great rides on the hills and trails around Madison, WI. The bike came with every useful accessory needed; LED headlight, integrated rack with removable pannier, rear view mirror, bell, fenders, tail light, comfortable seat, and a powerful 500 watt mid-drive that handled every hill I encountered. Owner Jim Turner managed all the details in developing my purchase, and as an added bonus shipped me a free second 37 V. Li-ion battery. I get lots of comments from other riders about the attractiveness of my Rocky Mountain Commuter bike. I am very pleased with with all aspects of my purchase and riding experience with my RMC Optibike.

I’m impressed with the quality of their products and the company.

I have ridden my Optibike for one ten years and it is the best bike I've ever owned.

pro forms as advertised the roloff 14 speed hub does take a few miles to'wear in' have got as many as 50 miles out of a charge the fenders are kinda cheesy rear fender was easily broken the front was removed because of clearance difficulties... any mud or gravel would grind between the tire and the fender... changes i would make... gates belt drive the worst problem is parking... bike thieves deserve a slow death !!!

There is no better company that builds a better bike, along with support along the way. 9 years riding optibike. Phil Georgiou

I was disappointed when there were no assembly instructions specifically for the Rocky Mountain Commuter and some parts were broken (tail light) or missing. The packaging was damaged when the constraints holding the front firms under compression failed and the handlebars were protruding from the container. There was no display on the lcd monitor for any function that requires the recording the revolutions of the rear wheel - speed and distance functions. I discovered a magnet supposed to be attached to the rear wheel spokes was missing. A sensor is supposed to register each time the magnet passes the sensor. This has still not been replaced. The derailleur set smallest sprocket started slipping and I was sent a replacement set that I had to replace myself. Despite all the irritations the bike fits my needs well. The battery performance is great and the spare battery makes range anxiety disappear. But poor first impressions are hard to overcome.

I had great communication with Mike when he was trying to sell me a bike. But the customer service after the purchase of my bike has been disappointing to say the least. Several unreturned emails when asking for warranty repair reimbursement for services performed here in LA. I was supposed to receive $50 as reimbursement for that warranty work which never appeared. And after sending repeated emails asking for it without a response I figured it was a hopeless cause. I would absolutely think twice before spending thousands of dollars on another optibike. It’s really too bad.

Best bikes and best service in the industry bar none.