OptibikeReviews of optibike.com

Initially, I held considerable enthusiasm for this bicycle, perceiving it as an ideal choice for urban commuting. However, after approximately one year of use and nearly 1000 miles, my assessment has shifted. Around the 200-mile mark, the tension screws began to deform, initiating a series of subsequent issues. I had intended to replace these screws with a more robust steel alternative, but the original components proved to be so brittle that one fractured internally. This occurred in a particularly challenging location, making extraction difficult and leaving no margin for error. The design of the dropout/tension system appears to be fundamentally flawed. Subsequently, I attempted to replace the four inexpensive bolts securing the tension mechanism with fasteners featuring a larger head for improved grip, but again, the design presented significant challenges. Fortunately, I acquired this bicycle at a discounted rate from a local retailer; had I paid the full retail price, my level of dissatisfaction would be considerably higher. I did also reach out to Optibike. The owner, Jim, did respond with questions but no resolution.

I was disappointed when there were no assembly instructions specifically for the Rocky Mountain Commuter and some parts were broken (tail light) or missing. The packaging was damaged when the constraints holding the front firms under compression failed and the handlebars were protruding from the container. There was no display on the lcd monitor for any function that requires the recording the revolutions of the rear wheel - speed and distance functions. I discovered a magnet supposed to be attached to the rear wheel spokes was missing. A sensor is supposed to register each time the magnet passes the sensor. This has still not been replaced. The derailleur set smallest sprocket started slipping and I was sent a replacement set that I had to replace myself. Despite all the irritations the bike fits my needs well. The battery performance is great and the spare battery makes range anxiety disappear. But poor first impressions are hard to overcome.

I had great communication with Mike when he was trying to sell me a bike. But the customer service after the purchase of my bike has been disappointing to say the least. Several unreturned emails when asking for warranty repair reimbursement for services performed here in LA. I was supposed to receive $50 as reimbursement for that warranty work which never appeared. And after sending repeated emails asking for it without a response I figured it was a hopeless cause. I would absolutely think twice before spending thousands of dollars on another optibike. It’s really too bad.