Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
76 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OPT carries top-quality telescopes, astronomy cameras, mounts, & accessories online. From beginner telescopes to professional observatories, OPT has it all.
OPT Telescopes (optcorp.com) has 76 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
76 approved reviews, newest moderated first
During COVID, I understand the delays in stock and shipping - Optcorp was responsive as they could be and I was pleased with their customer service and handling of a discontinued item that was faulty. They sent me a label and processed my refund efficiently.
By Wendy W.
This place has the worst customer service I have ever experienced. They do not return calls or emails. Also no support Do not order from this company!
By Mikaela L.
OPT shipped the filter set I ordered on the same day of purchase. It arrived in a timely manner, well packaged, and undamaged. I have only done limited business with OPT, but haven’t experienced the awful customer service others have complained about. Interest in astronomy has increased dramatically as a result of the COVID lockdowns. This, as well as slow downs in the supply chains have most definitely had a negative impact on product availability, and in some cases customer service. There is no excuse for the later, but this was not my experience for this order.
By USSF
I have ordered many items from OPT, they have always let me know the status of items I have ordered. They usually ship within a few days for stock Items. Im glad they have a great selection to choose from!
By Robert
Ordered a 1.25" moon filter. Got a 2" moon filter. I have emailed now 4 times counting my new one today. No answer so far. All I want is what I ordered.
By MindstorM
I purchased a EQ6-R Pro Sky Watcher mount from OPT The service was great. Good advice and amazingly fast shipping. Everything arrived in perfect shape The mount works extremely well. Easy to set up and use and a good user manual and very solidly made and very stable. It is a little on the heavy side. The carrying handle on the mount is a nice feature. The knobs on the mount are very easy to use and are very heavy duty It has very good go to’s and the tracking is very good It also is fairly quiet which is nice. I have throughly enjoyed using it and would certainly recommend it
By M W.
this whole place SUCKS!!! They do not return emails phone calls chat nothing this place is worthless business I HAVE NEVER IN MY LIFE RAN INTO A BUSINESS LIKE THIS PLACE EVER WORSE RAN BUSINESS
By James H.
OPT Telescopes provided excellent service with produce delivery done in a timely manner. The merchandise was delivered in good condition and it has performed as expected. I will ceertainly do business with OPT again as the need arises.
By Consumer
