Excellent customer service
Excellent customer service! Made a mistake and was fixed within 10 minutes.HIGHLY RECOMMEND
By Adriaan C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
583 reviews
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We provide verifiable flight reservation for visa application process.
Onward Ticket (onwardticket.com) has 583 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
583 approved reviews, newest moderated first
Excellent customer service! Made a mistake and was fixed within 10 minutes.HIGHLY RECOMMEND
By Adriaan C.
Great service! Legit website! I made a booking reservation few hours before I’ll need it and made a mistake with the date, I sent an email to customer service and they replied back few minutes later and my problem was solved. I checked on the airline website and the booking with my details shows up when I enter the reservation code (yes, I’m not ticketed yet but the reservation was made). So very legit website and it cost only $16 (£12.57 for me). Thank you very much Mélodie for your prompt reply.
By Lucie A.
My journey with OnwardTicket.com began during a stressful situation where I was denied boarding for a flight due to the absence of a return ticket. From the get-go, I was impressed by its user interface, which stood out for its clarity and ease of use compared to competitors. However, what truly solidified my appreciation for this service was their exemplary customer support. In a moment of haste, I mistakenly purchased a ticket for incorrect dates. Upon contacting their support team and explaining my predicament, I was astounded by their swift action to refund me immediately, addressing my concern without hesitation. I wholeheartedly endorse OnwardTicket.com for their outstanding service. They address a critical need for travelers, ensuring peace of mind with legitimate flight reservations. The reliability of their reservations is paramount; knowing that if an airline were to verify the Passenger Name Record (PNR), I would be fully covered, is incredibly reassuring. It's clear that OnwardTicket.com isn't just about selling tickets; they're about providing a safety net for travelers, making every penny spent with them utterly worthwhile.
By Kaan G.
Excellent service. People very committed to customers.
By Daniel G.
Really fast and good service and customer support. Also a must-have tool for traveling to countries with difficult visa requirements.
By Stijn van D.
As a digital nomad, have been using their services a lot for visa applications or for countries that say that they require an exit ticket even if you are spending months there. I think I only had a problem once when a problem with payment made it so my purchase was charged twice. To which, when prompted, they managed to solve it in less than 20min. Nothing but compliments for them
By Igor C.
Great customer service with fast replies.
By Jacob M.
Disponibili ed efficaci !!
By Sasha T.