Onward TicketReviews of onwardticket.com

Reserved a flight with them last year. Submitted my visa application and realised the issued PNR is not verifiable on the airline website. Contacted support, and they immediately came back with another reservation and a new PNR, but if the embassy chose to validate my submitted flight reservation, it would have failed. When I replied to the support with the concern above, I didn't hear any response.

They only tell you clearly that the ticket is valid for 48 hours after you make a booking, otherwise it’s there on the home page but easily skippable. Then they will refuse your refund request. Terrible UX and service. EDIT: They contacted me and I've received their refund. I've amended my review to reflect their goodwill.

Onwardticket.com does not generate a ticket with a ticketnummer. The ticket was refused as a onward ticket because it had no number and I could not board the flight. Onwardticket did refund our purchase after we explained what happend.

I originally rated Onward Ticket with 1 star due to a very stressful and costly experience. I had booked a ticket through their platform at the airport on March 9, 2025, and received a PDF file with the booking details. However, when I tried to verify the ticket on the airline’s website, it didn’t show up at all, which caused panic and confusion. I contacted their support team, and after about 30 minutes, they sent me a screenshot showing that the booking supposedly existed. But a screenshot is not an official travel document, and I was not comfortable relying on that while facing airport security. Eventually, they did send me a proper ticket, but by then the damage was done — I had already experienced extreme anxiety, lost time, and ended up buying a real ticket at a much higher price just to avoid the risk of being detained for using an unverifiable document. To be fair, the support team did respond, and I eventually received what I paid for. That’s why I’ve decided to upgrade my review from 1 to 3 stars. However, I still believe the service lacks transparency and reliability, especially in high-pressure situations like airport check-ins and immigration control. I recommend that users: Only use this type of service if they fully understand the risks. Avoid relying on it at the last minute or during tight travel timelines. Always double-check whether the booking can be verified directly on the airline’s official system. There is value in what Onward Ticket offers — but it needs better communication, faster support, and more reliable documentation. Date of experience: March 9, 2025

UPDATE: They reached out and refunded. They are very responsive. Updating to 3 stars, they still need to change their system. It's such a poor user experience that you have to basically pay and pray. There should be a way to create an account, follow up, the system should first look for available tickets before charging, once they find they could charge. "Total SCAM, do not use it. They charge you before telling you there are flights, then the message we cannot find the booking, try again. The support team was very responsive telling me they issued a refund, but what was most likely happening is they were waiting for the transaction to be confirmed. They had the audacity to tell me to keep spending 23$ over and over until I find a flight available."

First time user, booking a reservation between Latin American cities. They sent a passenger code that is not recognized by the airline they had placed the reservation with. So there is no way to verify the validity of the reservation, besides a PDF they sent with the flight information that could have been done in Word. After asking the support center and waiting for over 2 hours, their suggestion is to download an app and MANUALLY include the flight details, as this app doesn't recognize the code either. Completely misses the purpose of the service. I have mentioned this in two occasions to the support center (Melodie) asking for a refund and have not heard anything back from the company in over 6 hours. EDIT: They later came back (only after posting my initial review here) with another flight reservation option that was verifiable with the airline but was not acceptable as it entailed a 2 day detour for a 4 hour flight, clearly not useful to present to any authority. I asked again for a refund and was finally granted it. In summary, the service may or may not work for certain routes, so feel free to try but with sufficient time beforehand to make sure it actually works for your situation. For the company I would suggest improving reply times given the usual haste in which this service is needed, and the uneasieness long delays cause to first time users (hence my star rating).

Well the idea is good, but for two destination between which there are no direct flight the only option is to get a normal onward flight.BUT the website gives you RIDICULOUS itinerary. Foy example, for a flight Lima Quito, I didn't pay for the direct flight so gave me a flight with layover in.... HOUSTON TEXAS!!!!! I struggle at the Lima customs. God dammit layover are much easier and cheap in Panama or Colombia, but in Texas w.t.f!!!

EDIT: Finally Onward Ticket support contacted me two hours later. There was a second Passenger Name Record (PNR) added by Ethiopian Airlines that I did not receive, so it was already late for me to use the reservation. I was afraid to use my original PNR without being able to verify it in the airline or in Check My Trip. Support kindly told me a refund for my order has been processed for the inconvenience. I personally recommend that the reservation is booked with enough time if you are willing to check the PNR and to avoid any of these issues. ORIGINAL: I'm not able to verify my assigned PNR either on Ethiopian Airlines nor in the Check My Trip app. Airline states: "Problem occurred while retrieving your itinerary. Itinerary does not exist or verification information like first name, surname or email is not valid" I immediately contacted support but have received no answer at all.