OnninestReviews of onninest.com

Response from Onninest· Oct 16, 2026

Thank you for sharing such kind words about our customer service, Jane! We truly believe every customer deserves to feel heard and taken care of, and we’re always willing to work with you to find the best possible solution. Your satisfaction means a great deal to us, and we’re glad to know you’ve had such a positive experience with our team. We appreciate your trust in us!

Response from Onninest· Oct 16, 2026

We’re sorry to hear that the mini cooler hasn’t met your expectations and that the refund process has added to your frustration. We understand how disappointing it is when a product doesn’t perform as hoped, especially when you purchased it for a specific purpose. We acknowledge that you’ve already contacted our customer care team regarding the cooler and your refund request. We’d like to revisit your concerns about the return instructions, the refund options previously offered, and the Surprise Gift Box charge to see how we can move this forward. We take your concerns seriously and want to ensure your case receives a proper review. We appreciate you bringing these issues to our attention and welcome the opportunity to work toward a fair resolution. Your concerns matter to us, and we hope to address them constructively.

Response from Onninest· Oct 16, 2026

We’re sorry to hear that your order hasn’t arrived and that you’ve been left feeling frustrated by the refund process, Robert. We understand how disappointing it is to pay for items you haven’t received, and we want to look into what happened and help bring this matter to a fair resolution. We’d appreciate the opportunity to review your order and the status of your refund. Since we don’t have enough information from this review to identify your purchase, we’ve requested your order and contact details so we can investigate further and follow up with you directly. We take concerns like yours seriously and want to make sure this is properly addressed.

Response from Onninest· Oct 16, 2026

We’re sorry this experience has been so frustrating, especially with the changes in the refund offers and the conflicting messages you received. We understand how important it is to have clear, consistent information when resolving a return or refund concern. We have provided further instructions in our most recent email to help clarify the next steps, Guillory. Please refer to that email and reply directly to us if anything remains unclear, so we can review your concerns and work toward a clear resolution. We take concerns like yours seriously and want to ensure the matter is handled as clearly and fairly as possible.

Response from Onninest· Oct 7, 2026

We’re genuinely sorry to hear that your experience has been so disappointing, Jackie. We completely understand how frustrating it must be to receive a product that hasn’t met your expectations, especially when you were hoping it would solve a problem for you. We’ve reached out to you directly by email so we can better understand what happened and help arrange the return and refund you’re requesting. Our priority is to make sure we do everything we can to put this right for you. Thank you for bringing this to our attention. We’re hopeful we can work with you directly to resolve this and leave you with a much better experience.

Response from Onninest· Oct 7, 2026

We’re sorry to hear that your experience left you feeling this way, Todd. We take concerns about charges, offers, and the cancellation process seriously, and we understand why you would want clarification and assistance with returning the items. We’re glad we were able to address the Rewards membership concern and have responded to you via email regarding the remaining matter. Our team is continuing to work with you directly so we can help bring this to a proper resolution. We appreciate you giving us the opportunity to address your concerns and hope we can resolve the remaining issue to your satisfaction.

Response from Onninest· Oct 6, 2026

We’re glad Rose was able to step in and get this sorted out for you. We understand how concerning it can be not to receive an order confirmation, especially when you’re expecting reassurance that your purchase went through successfully. We appreciate you taking the time to contact us and giving our team the opportunity to correct the issue. We’ll also take this as a helpful reminder to make sure the ordering process is as smooth and clear as possible for our customers.

Response from Onninest· Oct 7, 2026

We’re sorry to hear about your frustration regarding the delivery of your order, Frank. We understand how concerning it can be to wait for an order and not have it when expected. That said, our tracking records show that the order was delivered as of August 1. We also sent an email on the same date confirming the delivery status. We would be happy to look into this further and help clarify any concerns regarding the delivery. Please reach out to our Customer Care team at 1-888-814-2188 with your order details so we can review the delivery information with you and make sure everything is properly resolved.