Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
85 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Onlyskincare is listed under Cosmetics & Makeup.
Onlyskincare (onlyskincare.com) has 85 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
85 approved reviews, newest moderated first
Ordered item 4 December but as at 27 January still not received. Despite requesting tracking updates received inconclusive answers about being held up in customs. Initiated chargeback claim through bank to obtain refund and advise all others to do the same if you don't receive your goods in a timely manner.
By Elayne A.
I waited weeks for an item and when it finally arrived, they had sent me the wrong product. I contacted them immediately and they informed me there was no error on their part, stating "our system does not allow us to ship any product until we verify the UPC and take a photo of the exact item". This is utter rubbish, I would highly recommend you stay well clear of this company.
By Marita
I ordered two products, and they never arrived! They said they would do a refund, but I never received the funds. DON'T BUY FROM THIS COMPANY!
By Monica
FAKE - I got caught, bought Obagi products, took them to my usual salon who directed me to Obagi's own official website where they tell you this supplier is not selling authentic products. Very clever website though. If it is cheaper, there is a reason. You do not know what is in these products, don't put them on your skin - stay away I threw my in the bin - should have know better
By Dixie H.
They sold me a fake toner, they sent me a totally different product. I don't know what I got sold but the toner from obagi that I was prescribed is different to what they sold to me. I want to request a refund but I'm pretty sure I won't see my money again.
By All things B.
It’s a scammer!! I ordered Obagi vitamin C x 2. It never came. I received some cream instead 😡 which is fake!! Avoid this company!!!
By Airide S.
Scam. I ordered an Elta MD moisturiser in the beginning of December , it arrived after a long time and the contents were not authentic. I have used this brand for a long time and I am certain the product was fake - it felt terrible on my skin. I was also not aware I was ordering from the US. Their customer service phone number doesn’t work. It’s a scam.
By Martyna
I stupidly didn't look at the reviews on here until after I had parted with £259 over 2 months ago for Obagi skin care products. I NEVER RECEIVED THE PRODUCTS . Fortunately I paid with PayPal and managed to make a claim. DO NOT BUY FROM THIS WEBSITE!
By Lesley
