Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
173 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OnlineMetals.com - Buy metal and plastic fabrication materials online in small quanitites - cut to size.
Online Metals (onlinemetals.com) has 173 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 8 reviews with 1 star · Clear filters
Today is July 28, I placed the order on July 08, but still haven't received my material. We are a professional CNC machine shop, and cannot afford such a delay. This is a genuine review, if you read my review, please think it twice before you place order, thank you.
By Joshua L.
Dishonest with pricing, invoices items that have not shipped, does not post payments received and withholds orders. Horrible to work with. Not worth dealing with these people.
By AD
Response from Online Metals· May 28, 2025
Not sure what your situation is, but what you describe would be similiar to what a customer who is not current on their invoice payments would experience. In that case, payments made would be applied to the oldest outstanding invoice, and then orders placed afterwards would be held until any remaining outstanding invoices are paid.
My most recent order with OnlineMetals is late, and of unknown status. I've callled them, they said it will ship the next day, they said they would update the order status on their website, then... nothing. I've contacted them through their site .... nothing. I have no idea if they will ship anything. My project is sitting waiting for the materials they promised for weeks ago that were paid for weeks ago.
By Un H.
Purchased 20 ga carbon steel A1008 cold roll 2.5” x 54” on June 19, 2024 shipping cost was $9.99. Shipped to Peoria, AZ Purchase same item 2” longer 20 ga carbon steel A1008 cold roll 2.5” x56” on Feb 10,2025 shipping cost was $55.52. Shipped to Peoria, AZ
By Randy F.
Inquired about my order-nothing. Asked if it already shipped-nothing. No shipping data. Paid for expedited shipping- nothing. They suck. No customer service whatsoever.
By Richard
I picked up my order. The warehouse wasn't well marked where to pick up and the 2 employees who greeted me didn't seem to understand any sort of system for an online order pickup. I didn't need to sign anything, or verify proof that I had purchased. Seems like they need a system to follow for online order pickups. Honestly, if I told them I was there to pick up all the online orders and looked at the metal and told them halfway what kind of product it was they would have let me take it. Besides that, product is what I ordered and received.
By Jared T.
Wow can I give negative 10 stars? This metal company again sells product it doesn’t have. Apparently they now admit they have NO LIVE INVENTORY SYSTEM. This has to be a joke. If you are counting on onlinemetals to keep your project moving and on-time you can absolutely forget it.
By Joie N.
Thoroughly disappointed in online metals. They cannot be counted on to provide the metal you need when you need it. They sold me some steel. Pickup orders will be ready in four hours. 28 hours later they have no idea where my steel is and don't show any urgency to find out. Sadly this is not the first time this is happened. This is not how you run a reputable business. The favorite line from the customer service contact was "Have a great day!" as she does nothing to solve the problem.
By Jim
