OnlineFabricStore.netReviews of onlinefabricstore.net

I ordered swatches on April 3,2026. I waited 9 days for a response that the swatches were sent. Being it was over Easter, I didn't want to complain. Then came the emails asking if I wanted to purchase the linen. Near the end of April, I wrote asking for my swatches or a refund. I was told to give it until May 1. Mind you, these are just swatches! Thank God I didn't order the fabric yet. The beginning of May, I called and asked for a refund. I was told he was sending the info to the accounting department. On May 19th, I called and she said the same thing and it normally takes about 3 days. Today is May 24,2026. I am still waiting. I have since ordered the fabric from FWD, received the FABRIC, and made the project while I still wait for my refund from Online Fabric. Never again!

If you expect a refund from this store you will be wasting your time. I had the BBB contact them with no response. I would suggest finding a reliable vendor to order from. DO NOT BUY FROM THIS STORE.

They took my money and never told me that they didn’t have the fabric. Their fabric pattern was so much larger than they discussed and when I returned it they took over two months to return the money. They also took money from my account without a purchase. The account department will not take or return phone calls and they will not reply to emails as well. I would never order from them again. stay away from them. This is total fraud!!!

I ordered 11 yards of a certain velvet, which added up to nearly $500. I assumed the fabric was in stock because it showed up on the website but after a week or more, they told me it was back ordered. After waiting and waiting for more than two months, I canceled the order, but they never refunded my money. They gave me the runaround similar to what other people have experienced but no refund. I thought they were a good company. I had ordered from them before over the years, but I will never will again.

ordered lining fabric for a project. Waited a full week and it never shipped. Wrote the company and they just canceled the order for me so I'm not out any money but now I have to go find fabric elsewhere and I'm a week behind with my project. Don't order if you need anything quickly

I ordered four fabrics. I returned one because I ordered it by mistake. I paid $10 to return it so I could get my money back. It's been more than 2 months. I've emailed them five times and called the 3 times. I still haven't been refunded. It's been 2.5 months since I ordered the 2 fabrics I haven't received. They told me it was being shipped that day, then they kept telling me it'll be shipped next week.

Do not order from this fabric store they are scammers! still waiting on a refund from 2 months ago that i sent fabric back in good faith. DO NOT ORDER FROM THEM!!!

VERY frustrating. I placed and order and some of the fabric arrived. The rest was on "backorder". It kept getting more and more delayed so I asked for a refund for the backordered fabric. Customer service was lovely and said no problem - you should see a refund in a few days. It has now been almost 3 weeks and no refund. I called customer service and they said they "sent over the request" to accounting again. Will not order from there again. Had a GREAT experience with Fabric Direct.