onlinefabricstore.comReviews of onlinefabricstore.com

Ordered on June 12, 2026, and was charged $233. They never had the fabric and said on back order. I cancelled on July 5, and still have no refund. You can call your head off, and email them! Doesn’t work! Filed a dispute on July 12, still nothing! What gets me is they are still taking orders for the fabric they know they don’t have! Don’t buy!!

Would put zero stars. Cancelled an order immediately but they still charged me. Kept reaching out and they repeatedly promised me to “process the order” and refund me. Over a month later and still hasn’t happened. Filed a dispute and they fought it. Skip this company, they’re crooks.

There is no notification on the website that the item you are ordering is on Backorder. So you will find yourself waiting for fabric that they do not even have. This is a common problem with this store and the reason I cancelled my order 03/11/2026 (Canceled 04/01/2026).

NEVER order from this company. I received a gift card for Christmas. Placed my order. Only received part of it. Was told through many emails that the rest was on backorder. After 2.5 months, found out the remaining order had been deleted because it timed out so I had to reorder. They hadn't refunded my gift card. Waited for that. Was told today that it should work. It doesn't. PLUS, they expect me to pay ANOTHER $15 in shipping plus tax that I paid for in the very beginning. Out of the fabric that I did receive, the gingham is paper thin and a different fabric was not even cotton! When I told Andrew (customer service) he said there was nothing he could do about it - they have to list what the manufacturer said. BS! I suspect this is a one-man-band website who is ripping people off.

Terrible customer service. Ordered fabric, was supposed to be delivered four days later. Never received shipping or tracking information. Called store. They said the fabric was not available and would ship when they received it! I canceled the order on the spot. called weekly for over four weeks and still did not receive the credit of over $250! Called again and asked to speak to the supervisor. They told me there was no one I could speak to and hung up on me this was the final call on 2/17/2026

Stay clear of this company, nothing but problems. Backordered items, double charging my card. Still waiting for a credit on items not received

Disappointing First-Time Experience Disappointing First-Time Experience As someone who regularly orders fabric from other stores, including Spoonflower, this was my first time ordering from OnlineFabricStore, and the experience was disappointing. I placed an order on 11/29/25 (Order #1742218). After weeks with no shipping update, I contacted customer service and was told one item (fleece) was on back-order. I never received a back-order notification, and the item showed in stock at the time of purchase. Not all items in my order were fleece, yet the entire order was held instead of shipping the in-stock items. I needed those items for a time-sensitive project, and the lack of communication caused a significant inconvenience. Because of this, I had no choice but to cancel the entire order. Compared to my experiences with other fabric retailers, this level of service fell short.

After reading the reviews on this online store, I proceeded with caution. They had a print I wanted for a reupholstery project. First I called them to make sure my fabric was in stock, and that they had the amount I needed. Yup! And the person answering the phone was very nice. I placed my order on the 18th, and it arrived moments ago (the 21st). After checking the quality of fabric (twill), I decided to write this review. Some people complained about their fabric being on backorder, or something to that effect. Just call them first and make sure what you want is in stock before placing an order, especially with so many negative reviews versus mine.