They don't answer the emails
They don't answer the emails stop replying, we have a problem with the cookies for months on the website and don't have any support.
By Hugo S.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
33 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OneTrust is the leading privacy management software platform to operationalize data privacy compliance and privacy by design.
OneTrust (onetrust.com) has 33 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
33 approved reviews, newest moderated first
They don't answer the emails stop replying, we have a problem with the cookies for months on the website and don't have any support.
By Hugo S.
worst thing i have ever buy. DO NOT USE THIS. ITS A SCAM. THEY DONT ANSWERE AND THEY DO NOT HELP YOU AT ALL: I HAVE TRIED TO REACH THEM FOR OVER 3 months.
By Valter
OneTrust appears as an option for your cookie preferences. However, the optional choices are always locked to the “on” position and when tapping to change them to “off,” nothing happens, and appears to be a sham. I have lost track of how many times this has happened. I do not use websites that use OneTrust.
By mrsjackofall
Stop controlling us by what Internet content we view Include reject all option Spying and sharing our personal details is not on
By Super S.
The backend crashes in Chrome and Safari. Support is like a black hole, with no response whatsoever.
By Martin
Unfortunately poor customer service and deceptive interface that allows for hidden cookies.
By Ben
Backend doesn't work on latest version of Chrome, keeps throwing JS errors. Support is terrible and keeps asking me to go to the backend to cancel the account. However the backend doesn't work! Horrible platform!
By John M.
OneTrust is a horrible cookie banner solution, I wouldn't recommend it to anyone. It is overcomplicated, the documentation is poor (and hidden behind a login for no good reason) and the customer support is really bad.
By Christos D.