Onelife FitnessReviews of onelifefitness.com

After seeing the disturbing account shared on Threads by a woman who reported being bullied and intimidated at this gym, I would not feel safe going here. I also noticed that some posts about the incident appear to have been removed. That raises further concerns about accountability. Women deserve to work out without harassment or intimidation. Until management addresses this incident openly and explains what it is doing to protect its members, I cannot recommend this gym.

Onelife Windermere GA just forced out all of their excellent staff for low budget overweight employees that have no business being in healthcare. Their customer service doesn’t answer the phone and will not return phone calls. There are excellent club options in the area. This is not one. The staff is horrible. Especially the guy that wears the women’s lingerie around his neck.

The people at the front desk are very rude and customer unfriendly. I had 2 free passes from the advertisement they did on Facebook. Day 1 - I faced no concerns and they also confirmed that I have another free pass that I can use. When I come the next day, they refuse to honor the second day free pass. They did not even bother to see my free pass email that was unused. They had no concerns about the confirmation their own staff gave me that I have another free pass. The manager was not present and did not pick up the call. They are just making fool of people with false information. Waste of time.Beware of joining them

Be very, very careful if you're considering their personal training membership. Their sales team is excellent at selling you a dream. I signed up for a three-month personal training package that cost aroun $1,300 per month. When I signed up, my trainer told me it would be fine if I just let him know a few weeks before the membership ended if I wanted to cancel. That's exactly what I did. Then I got a call saying they were going to charge me for another full month because, according to the contract, my cancellation was a few days late. They subtly threatened me, in a friendly way, by reminding me that I had signed the contract and that they would enforce it. It honestly felt more like I was talking to a lawyer. It felt like they cared more about enforcing the fine print than treating a customer fairly. On top of that, there were multiple times when I was paying for one-on-one personal training, but I was asked to join group sessions while still being charged for one-on-one training. I also played tennis there, and that experience wasn't much better. Their court reservation system doesn't seem to work reliably. One time, security came to the court and asked me to leave even though I showed him my confirmation email. His response was simply that my reservation wasn't in their system, even though their own system had sent me the confirmation. I also don't believe sending a security officer was an appropriate way to handle that situation, especially when I had a valid confirmation email showing my court reservation. Overall, I was left with the impression that this is not a customer-first organization. In my experience, maximizing revenue seemed to take priority over treating customers fairly or resolving issues reasonably. I won't be joining Onelife ever again, and I wouldn't recommend signing a long-term personal training agreement without reading every detail of the contract very carefully.

Been a member for year and a half at the McLean location. I have tried to address my issue with the corporate office but after 48 hours have still not heard back I took a guest with me on Monday and the lady at the front desk jumped out of her chair to grab the “potential future member” before my guest finished the form. As soon as she found out my guest was from out of town she said only local members are accepted as guest and she rudely walked away motioning to the receptionist to charge us $20 guest fee This is j wall a very low class facility The hygiene is really poor. A class at 10 am was filthy with hair everywhere Equipments and mats are outdated Beginning of 2026 there was a swarm of new members and the classes became overfillled and machines unavailable When I complained they said it’s only January and it will get better! Now in April still overcrowded The membership services or as I call them “future member services” are rude and mainly interested in recruiting members Onelife in general lacks customer service

I’ve been disappointed with the overall experience at this location. The facility is not well-maintained—parking lot and locker rooms are often dirty, which reflects a lack of care. This morning was especially frustrating. The staff member who opened the gym was rude and dismissive toward members. Her comment, “Count this as a blessing that we opened at this time,” was completely unprofessional. It seems she doesn’t understand that members are paying customers and deserve respect. There also appears to be no supervision or accountability for staff behavior, which is concerning. I hope management takes these issues seriously and improves cleanliness, customer service, and staff oversight.

ONELIFE FITNESS STERLING VA Extremely disturbing to report that this gym has no HOT WATER in the locker room and the issue has existed for over a year but the management has failed to fix the issue even though they are clearly aware of it. It creates an extremely unhealthy environment as members are using the hot tub and pool without showering. EXTREMELY POOR MAINTENANCE

The studio where the classes are held is very hot. Today, the ceiling fans were out of order. It was very challenging for us to participate in class. This has happened several times before.