Onelife FitnessReviews of onelifefitness.com

After seeing the disturbing account shared on Threads by a woman who reported being bullied and intimidated at this gym, I would not feel safe going here. I also noticed that some posts about the incident appear to have been removed. That raises further concerns about accountability. Women deserve to work out without harassment or intimidation. Until management addresses this incident openly and explains what it is doing to protect its members, I cannot recommend this gym.

Onelife Windermere GA just forced out all of their excellent staff for low budget overweight employees that have no business being in healthcare. Their customer service doesn’t answer the phone and will not return phone calls. There are excellent club options in the area. This is not one. The staff is horrible. Especially the guy that wears the women’s lingerie around his neck.

The people at the front desk are very rude and customer unfriendly. I had 2 free passes from the advertisement they did on Facebook. Day 1 - I faced no concerns and they also confirmed that I have another free pass that I can use. When I come the next day, they refuse to honor the second day free pass. They did not even bother to see my free pass email that was unused. They had no concerns about the confirmation their own staff gave me that I have another free pass. The manager was not present and did not pick up the call. They are just making fool of people with false information. Waste of time.Beware of joining them

My experience with OneLife Fitness has been disappointing—not because mistakes were made, but because of how they were handled. From the time we enrolled, we were given incorrect information on multiple occasions. We were told an upgraded membership was required to visit other OneLife locations, which was not accurate. We were also given incorrect information about when the Annual Enhancement Fee would be charged. Three months after joining, we were unexpectedly charged the Annual Enhancement Fee. Because the transaction appeared under **"FitnessSCr"** instead of **"OneLife"** on my bank statement, I did not recognize it and believed it to be fraudulent. As a result, I froze and ultimately closed my bank account, opened a new one, and had to update numerous automatic payments—a significant inconvenience that could have been avoided. What was most disappointing was the lack of accountability. Rather than acknowledging the repeated misinformation provided by their staff, I was told it was my responsibility to read the membership agreement which had the correct timeframe for the maintenance charges. While I understand members should review agreements, customers also reasonably rely on staff to accurately explain the membership they are selling. There are several simple improvements that would greatly enhance the customer experience: * Display **"OneLife"** instead of **"FitnessSCr"** on bank transactions. * Email receipts immediately after successful payments. * Send advance notifications for non-recurring charges such as the Annual Enhancement Fee. * Ensure staff are thoroughly trained on membership terms and billing policies so they provide accurate information. The gym itself is good, but customer service is about more than facilities—it's about communication, accuracy, and taking responsibility when mistakes occur. Unfortunately, that was not my experience.

Beautiful gym. The facility is clean and the staff and clients are friendly and welcoming. I joined to take advantage of the Recovery facilities and have been very pleased with them. This is not just a place for young, fit people; all ages come here, especially those of us who are of retirement age. Ryan and Rich helped me out today when I was charged for an expensive training package that I did not agree to by a trainer; I did not even have an appointment with him until next week. The trainer should be fired for having me unknowingly sign a blank contract and then adding a weekly training package and my credit card information to it. I told him repeatedly that I was not ready to agree to a training package before I had had my complimentary training sessions. I also told him that my wife would never agree to an expensive training package under any circumstances. This was our first week, and we were trying out the facilities with great enjoyment. I know that both Ryan and Rich will handle the trainer appropriately. He’s lucky that I’m not his boss because he would be fired immediately. I look forward to coming back to my “happy place” (OneLife Fitness in Olney MD) every week for as long as I am able.

Be very, very careful if you're considering their personal training membership. Their sales team is excellent at selling you a dream. I signed up for a three-month personal training package that cost aroun $1,300 per month. When I signed up, my trainer told me it would be fine if I just let him know a few weeks before the membership ended if I wanted to cancel. That's exactly what I did. Then I got a call saying they were going to charge me for another full month because, according to the contract, my cancellation was a few days late. They subtly threatened me, in a friendly way, by reminding me that I had signed the contract and that they would enforce it. It honestly felt more like I was talking to a lawyer. It felt like they cared more about enforcing the fine print than treating a customer fairly. On top of that, there were multiple times when I was paying for one-on-one personal training, but I was asked to join group sessions while still being charged for one-on-one training. I also played tennis there, and that experience wasn't much better. Their court reservation system doesn't seem to work reliably. One time, security came to the court and asked me to leave even though I showed him my confirmation email. His response was simply that my reservation wasn't in their system, even though their own system had sent me the confirmation. I also don't believe sending a security officer was an appropriate way to handle that situation, especially when I had a valid confirmation email showing my court reservation. Overall, I was left with the impression that this is not a customer-first organization. In my experience, maximizing revenue seemed to take priority over treating customers fairly or resolving issues reasonably. I won't be joining Onelife ever again, and I wouldn't recommend signing a long-term personal training agreement without reading every detail of the contract very carefully.

This is not only a gym, it's a life style. Anyone saying anything other than this gym is great, can't be serious about working out. The capital hill joint isn't the best but the classes are great. They need a strike studio. The one in Clinton is like a gym Mecca. Boxing classes, kick boxing classes, swimming pool, hot tub, massage room, space,great coaches,etc. I mean any and everything to get u right. This is a Life style.

Been a member for year and a half at the McLean location. I have tried to address my issue with the corporate office but after 48 hours have still not heard back I took a guest with me on Monday and the lady at the front desk jumped out of her chair to grab the “potential future member” before my guest finished the form. As soon as she found out my guest was from out of town she said only local members are accepted as guest and she rudely walked away motioning to the receptionist to charge us $20 guest fee This is j wall a very low class facility The hygiene is really poor. A class at 10 am was filthy with hair everywhere Equipments and mats are outdated Beginning of 2026 there was a swarm of new members and the classes became overfillled and machines unavailable When I complained they said it’s only January and it will get better! Now in April still overcrowded The membership services or as I call them “future member services” are rude and mainly interested in recruiting members Onelife in general lacks customer service