One Kings LaneReviews of onekingslane.com

I contacted Customer service regarding a request for a price adjustment on a headboard I purchased, one month prior, that had not yet been delivered, and was further reduced since my purchase. Ricardo a supervisor in Customer Service dealt with the issue and did make the adjustment accordingly. Which was greatly appreciated.

Ricardo was very helpful and I love the mirrors I ordered

Horrible customer service that us out sourced to over seas call centers. Regardless of what you say, the overseas call center staff will read and repeat the same script over and over like drones. Despite a table being delivered broken in multiples places and the stain leaching out to Ruin my floor One Kings Lane has refused to reply to, or address my concerns or remedy the matter. Requests for a "Supervisor" or some in the United States to return my call no ever does. STAY AWAY FROM THIS COMPANY.

I have to agree with the other negative reviews. This company is simply an intermediary between customers and vendors. Once an order is placed One Kings Lane gets paid, but, amazingly, the order is not forwarded to the vendor nor is the payment forwarded to the vendor. This is exactly what happened to me when I placed my order. I ordered a "one of a kind" item on April 21 and was told it would ship between May 2 and May 12. On May 2, when I still had not received any shipping information, I used Google image search and found the EXACT item, from the exact same vendor, on a different web site. I purchased the item from that that vendor on the other web site and I have been trying to cancel my order with One Kings Lane every since. I did have my credit card company reverse the payment to One Kings Lane. I have already received the item so I know that One Kings Lane cannot fulfill the order yet they have still not refunded the money to the credit card company. Clearly One Kings Lane took my money but failed to actually place the order with the vendor which was how I was able to buy the item from the vendor using a different web site. STAY AWAY FROM THIS COMPANY.

Let me first say that I have never written a poor review as to any Company. However I help it necessary as One Kings Lane. I ordered what appeared to be a huge concrete table. However, 1). One Kings Lane delivered my order weeks late despite promises to the contrary and after being told I would not be home, 2). Their shipping partner could not find my order to reschedule or provide updates, 3). One Kings Lane dropped a heavy shipping pallet on my driveway with such force as to crack a concrete table in numerous places making it worthless, 4). One Kings Lane refused to issue a credit until I had the table shipped back in a wood crate that I was forced to have build or re-built, 5). One Kings Lane refused to pick up the damaged concrete table in a timely manner knowing I was leaving the State of Florida for the summer, 6). One Kings Lane refused to have a manager return my call. My guess is that your speaking to an overseas inbound telephone operator when calling customer service. Horrible company, Horrible customer service, Horrible shipping. Cheap products. No one should do business with this company. I will continue to write negative reviews anywhere that I can as well as file a BBB Complaint. Truly a deplorable company. Amy

I am so very pleased to inform everyone that, after a number of emails I was informed by One Kings Lane That they decided to refund my money towards the purchase of the Shannon two-seat sofa! It could not be brought through the doorway and made an exception in my case. I am very grateful that they took the time to read my emails and understood my position.

Don’t use this company!!!! Don’t believe this website! Other that have rated Kings lane have all poor ratings as opposed to this one! Bought two full price $300.00 matching lamps and one was received broken. After much delayed in customer service told me vendor said they were out of stock till September and so they would give me 25% the broken one. Laughable, Kings Way has five in stock but won’t replace my broken one, they say the vendor had to do it!!!! Worse yet this is owed By Bed Bath And Beyond! Don’t use this company

I don’t care what anyone says. This is the truth! I just received my sofa from One King Lane and this thing is perfect! I was supposed to receive in March and got it early, but cannot complain about that! This company knows what they are doing. If you want a quality sofa that will last a lifetime, please listen to me: buy a sofa from this company! You won’t regret it! I have owned numerous premium sofas, chairs, etc. along the years and I know quality. I am so pleased with my purchase!!!! Incredible quality and beautiful! Thank you, One Kings Lane! You have kept quality production at the forefront and I am very glad I ordered directly from you. Thank you, thank you, thank you! I’d give you 7 stars if I could!!!! Feel proud of the job you’re doing and keep up the great work! God Bless all of you! I’m jumping up and down right now! So happy!